Chelsea Bjorklund
Dudley,Ma
Summary
To obtain a long term position that will enable me to utilize my skills, educational background, and ability to work well with people. I am highly motivated and would be a great asset to your company with my professional experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Webster Smiles
03.2023 - 07.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Sending Claims and Sending PTES
- Mass Health Knowledge
- Mass Health Remittance
- OSHA Trained, First Aid and CPR.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
Receptionist
Auburn Family Dental
02.2018 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk Associate/Receptionist
Balian Family Dental
08.2015 - 05.2016
- General Office Work, Money Handling, answering phones, Scheduling Appointments, Filing, Knowledge of Dentrix and Insurance information
- Sending Claims and Sending PTES
- Mass Health Knowledge
- Mass Health Remittance
- OSHA Trained, First Aid and CPR.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed patient billing processes for timely, accurate payments.
Caregiver
Family Business
10.2013 - 08.2015
- I cared for my grandmother who suffers from severe dementia
- I served her lunch, did her physical therapy activities with her and made sure she took her pills
- I spent most of my day with her interacting and helping her with her daily activities
- Not only was it helpful for her but it was rewarding for me.
Teller
Digital Federal Credit Union
05.2011 - 10.2013
- Customer Service,
- Money Handling,
- Answering Phone Calls,
- General Office Work,
- Knowledge of Microsoft Office
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Teacher Assistant
Pakachoag Acres Day Care
06.2009 - 05.2011
Cashier
Shaws Supermarket
06.2006 - 07.2010
- Customer Service, Money Handling, Organization Skills
Education
Cosmetology License - Cosmetology
Toni&Guy Hairdressing Academy
Worcester, Ma05.2017
Early Childhood Education
Anna Maria College
Paxton, Massachusetts05.2009
Diploma - General Studies
Auburn High School
Auburn, Massachusetts05.2008
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Electronic Records Management
- Office Administration
- Attention to Detail
- Multitasking ability
- Customer Service
- Organizational Skills
- Patient Care
- Patient documentation
- Relationship Building
- Patient Relations
- Creative Problem-Solving
- Patient Registration
- Verbal and written communication
- Documentation
- HIPAA Compliance
- Policy compliance
- Patient Outreach and Follow-Up
- Scheduling
- Patient Care Coordination
- Filing and Recordkeeping
- Payment Collection
- Claims Processing
- Insurance Practices
- Critical Thinking Skills
- Calm and Effective Under Pressure
- Administrative and Office Support
- Schedule Coordination
- Patient Confidentiality and Data Security
- Records Management
- Insurance Authorizations
- Document filing
- Documenting and Recording Information
- Insurance verifying
- Collections Management
- Gathering Information from Patients
- Punctual and Hardworking
- Communicating to Patients and Families
- Clerical and Filing Support
- Payment Calculation
- Benefits Explanation
- Insurance Forms Processing
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Mail handling
- Document scanning and digitization
- Client Relations
- Calendar Management
- Scheduling appointments
- Fee Collection
- Phone and Email Etiquette
- Data Entry
- Microsoft Office
- Multitasking and Organization
- Customer Service Management
- Documentation and Recordkeeping
- Office Management
Accomplishments
OSHA Trained 4/17//2024
HIPAA Trained 4/17/2024
Multiple College Scholarships 2008
Toni&Guy Most Improved- September 2016
Toni&Guy Spotlight Student of the Month – October 2016
Certification
- Keratin Certified, 01/01/17
- Barbicide Certified, 09/01/16
- CPR/ First Aide Certified
- Attended Multiple Advanced Color Classes with Toni&Guy, 2016-2017
- OSHA Trained, 04/17/24
- HIPAA Trained, 04/17/24
Awards
- Multiple College Scholarships 2008
- Toni&Guy Most Improved- September 2016
- Toni&Guy Spotlight Student of the Month – October 2016
Volunteer Experience
- Serving Church Dinners 5+ Years
- Helping with Cub Scouts and Boy Scouts 10+Years
- Sheridan House Benefit for the Veterans at Toni&Guy
- Toni&Guy Catwalk Fashion Show- Classic Team
Timeline
Patient Coordinator
Webster Smiles
03.2023 - 07.2024
Receptionist
Auburn Family Dental
02.2018 - 03.2023
Front Desk Associate/Receptionist
Balian Family Dental
08.2015 - 05.2016
Caregiver
Family Business
10.2013 - 08.2015
Teller
Digital Federal Credit Union
05.2011 - 10.2013
Teacher Assistant
Pakachoag Acres Day Care
06.2009 - 05.2011
Cashier
Shaws Supermarket
06.2006 - 07.2010
Cosmetology License - Cosmetology
Toni&Guy Hairdressing Academy
Early Childhood Education
Anna Maria College
Diploma - General Studies
Auburn High School
- Keratin Certified, 01/01/17
- Barbicide Certified, 09/01/16
- CPR/ First Aide Certified
- Attended Multiple Advanced Color Classes with Toni&Guy, 2016-2017
- OSHA Trained, 04/17/24
- HIPAA Trained, 04/17/24
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