Priscila Lima
Dental office manager
Cape Coral,Fl
Summary
Successful dental professional with 8 +years of experience in fast-paced dentistry environments. Well-rounded with strong skills in taking X-rays. Flexible in quickly handling requests from dentist, colleagues and patients. Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Child Smiles- Family Smiles
Newark , NJ
2011.12 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Built talented team through hiring and training new associates.
- Understand patients and work through problems identifying solutions
- Organized referrals to other medical specialists.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Prepared claim forms for dental insurance.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained and managed patient records in compliance with security regulations.
- Booked appointments for patients using open dental software
- Explained treatment procedures and instructed patients on home care guidelines.
Waitress
Francescas Pasta And Pizza
Newark , NJ
2008.04 - 2009.07
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Education
High School Diploma - undefined
East Side High School
Newark, NJ2007
Skills
- Dental staff support
- Adept at multi-line phones
- Professional phone etiquette
- Excellent multitasking capability
- Customer and client relations
- Professional demeanor
- Staff management
- Scheduling
- Fluent in English, Portuguese and Spanish
Certification
- Registered Dental Assistant in State of New Jersey
- CPR certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Front Desk Supervisor
Child Smiles- Family Smiles
2011.12 - Current
Waitress
Francescas Pasta And Pizza
2008.04 - 2009.07
High School Diploma - undefined
East Side High School
- Registered Dental Assistant in State of New Jersey
- CPR certified
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