Wendy Schwartz
Quakertown,PA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Additionally, bringing a strong background in health records and information management. Focused on security and performance in face of changing industry demands and regulations. Analytical in approaching database and recordkeeping problems to identify optimal improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Dental Receptionist
Advanced Dentistry Group-Harleysville, PA
Harleysville, PA
06.2023 - Current
- Reception Duties: My responsibilities include greeting and checking in all patients
- Checking in patients requires going through each appointment (30 to 40 per day) and ensuring their medical records, history, clearances, and consent forms are updated and/or ready to be completed via iPad or email through 'mConsent' (secure electronic patient document company) at the time of their appointment
- I'm also responsible for presenting and explaining a 'treatment plan' form to each patient, which details the clinical and financial details of their appointment
- Ongoing office duties: In between check-ins, I'm responsible for updating all upcoming patient appointments with needed documents, consent forms, etc.
STEM Instructor
Science Explorers, LLC-Mohnton, PA
Mohnton, PA
12.2019 - 04.2020
- This was an exciting Independent Contractor teaching opportunity that allowed me to utilize my knowledge in science, tech, engineering, and math from my previous roles to train to become a STEM Instructor for an award-winning children's science program
- I went through extensive training, education, and Pitt U certification courses in 'Recognizing and Reporting Child Abuse', became an Employment level mandated reporter, as well as PA State criminal background check, child abuse clearance, and FBI fingerprinting (all are legally valid until 2025)
- All education for Instructors was done through online modules/training and materials, student rosters, etc were mailed to Instructors
- My job was to travel around to schools that lacked adequate STEM programs (typically rural and urban schools) and teach STEM to children in 1st - 5th grade at their schools at the close of their regular school day.
Office Manager/Surgical Assistant
Quakertown Perio-Implant, LLC-Quakertown, PA
Quakertown, PA
10.2014 - 12.2018
- This is a private surgical practice that focuses on bone and tissue surgery
- I started out with no experience, hoping to gain and second trade with additional skills in patient/customer care, as well as hands-on experience running a busy surgical practice
- This practice had one surgeon, one office manager, and typically 2-3 rotating surgical assistants
- Surgical Assistant duties: Assisting in all duties of surgery
- Including prepping patients, taking and processing x-rays, prepping/set-up of all surgical equipment in each exam room, clean-up/biohazard disposal and cleaning of every tool/surface, and directly helping in the surgeries themselves
- Office Manager duties: Responsibilities included all patient scheduling, insurance claims/preauthorizations, billing, taking payments, accounting, maintaining & creating all patient charts/info, submitting insurance claims using coding, preparing patient treatment plans with projected costs, explaining procedures, answering all calls, maintaining all email correspondence with other doctors as well as patients, making follow-up calls after surgery, cleaning/stocking/order all medical and office supplies, managing all staff/scheduling, faxing/printing/filing, and keyholding (opening and closing the office).
Foreman, CNC Machinist, Human Resources, Customer Service
Tomes Precision Tool Co. LLC-Quakertown, PA
Quakertown, PA
02.2013 - 09.2014
- A new start-up company where I worked alone with the owner doing all tasks associated with starting a new business
- I was hired as foreman and CNC Machinist and the first (and only full-time employee)
- Tomes Precision is a
- Very
- Small company that began as a few machines in the owner's barn and graduated to his own shop with multiple CNC mills, automatic screw machines, surface grinders, drill presses, lathes, and inspection equipment
- Instead of applying, Nick Tomes contacted me because other people in the industry suggested me as the perfect person to 'do a bit of everything' and be able to handle the risk and responsibility of such a position
- Foreman, CNC Machinist, Human Resources, Customer Service, & Quality Control: My responsibilities fell into nearly every category here
- I was in charge of internet marketing, posting 'for hire' ads, interviewing employees, and choosing part-time hires
- Those duties also included supervising any and all new employees and future hires regardless of their position or experience in the shop
- I was also responsible for doing Quality Control checks on all jobs leaving the shop from part-time employees, as well as my own work
- I kept track of employee rights, OSHA standards, safety practices, training, company rules and enforcement, and what needed to be posted/done in order to keep the shop and its employees safe and legal
- I frequently worked one-on-one with the owner on quoting jobs, talking to customers, sending emails regarding open orders, and tracked purchase orders and delivery dates from office to shop and out the door
- I frequently worked alone and had to handle any customers, employees, or tool salespeople who came to the shop during business hours and was the only key-holder to the shop other than the owner himself
- I also had the regular responsibilities of being the only CNC Machinist
- Running and setting up jobs, doing second ops, finishing and packaging parts, cleaning parts, and tracking the paperwork and lead times on my own jobs as well as all others in the shop
- I ran a variety of machines including CNC's, automatic screw machines, lathes, presses, surface grinders, polishing wheels, belt sanders, and did general deburring and cleaning as well
- Lastly, I did some of the administrative/office work and helped out with emails, documents, filing, purchase orders, invoices, delivery dates, and scheduling jobs on various machines.
CNC Set-Up Machinist, Tool Person, Filing, and Trainer
John Prosock Machine, Inc-Quakertown, PA
Quakertown, PA
11.2010 - 01.2013
- A medium-sized company that does both production and prototyping work on various materials such as stainless, steel, aluminum, plastics, brass, and copper
- This company focuses on CNC Mills and CNC Lathe-work and specializes in custom orders
- Everything from housing sensors to bearings to castings and more are done at JPM
- CNC Set-Up Machinist, Tool Person, Filing, and Trainer: Responsible for jobs done in the CNC Milling Department from start to finish (i.e., Machinist, light programming, set-up, operation, deburring, manual-work, and job-slips for shipment)
- Duties included reading and calculating the math to create set-up fixtures, milling jaws, and creating and/or modifying existing programs to run jobs
- The work done on mills was primarily milling, drilling, tapping, and facing
- I frequently had to draw my own prints on new jobs where the management would provide only material and a sketch and the approximate math of what the customer may want done
- I was also responsible for creating the set-up sheets and folders for the entire shop and seeing that they were assigned to the employee, the programs updated and correctly numbered in the folders for ease of set-up, and returning the folders to their respective areas
- I also had to maintain all set-up boxes, the fixtures that went with them, updating and making copies of the prints, and ensuring job/part numbers were correct
- I was given the special responsibility of creating a new filing system for both the office and the shop that eliminated the need for customer job numbers altogether to make the transition from the office to the shop to the employees easier to track and keep up to date
- Along with that, I was given the sole duty of getting the tools for each job for the employees (only supervisors were allowed to get tools for jobs) as well as making sure they went back where they belonged, tracking how many tools were needed to keep all jobs running, which ones were broken and needed replacing, keeping files of the brands/manufacturers and style of tool needed for specific jobs, and keeping a full inventory of exactly how many tools were in the shop, where they were, who was using them, and ensuring they were accounted for
- In addition, I frequently trained both operators on my shift and/or other shifts to do set-up and programming as well as specific jobs that only I knew how to do and also training new employees in safety and basic machine operation and set-up.
CNC Machinist/Operator
John Prosock Machine, Inc-Quakertown, PA
Quakertown, PA
11.2010 - 01.2013
- A medium-sized company that does both production and prototyping work on various materials such as stainless, steel, aluminum, plastics, brass, and copper
- This company focuses on CNC Mills and CNC Lathe-work and specializes in custom orders
- Everything from housing sensors to bearings to castings and more are done at JPM
- CNC Set-Up Machinist, Tool Person, Filing, and Trainer: Responsible for jobs done in the CNC Milling Department from start to finish (i.e., Machinist, light programming, set-up, operation, deburring, manual-work, and job-slips for shipment)
- Duties included reading and calculating the math to create set-up fixtures, milling jaws, and creating and/or modifying existing programs to run jobs
- The work done on mills was primarily milling, drilling, tapping, and facing
- I frequently had to draw my own prints on new jobs where the management would provide only material and a sketch and the approximate math of what the customer may want done
- I was also responsible for creating the set-up sheets and folders for the entire shop and seeing that they were assigned to the employee, the programs updated and correctly numbered in the folders for ease of set-up, and returning the folders to their respective areas
- I also had to maintain all set-up boxes, the fixtures that went with them, updating and making copies of the prints, and ensuring job/part numbers were correct
- I was given the special responsibility of creating a new filing system for both the office and the shop that eliminated the need for customer job numbers altogether to make the transition from the office to the shop to the employees easier to track and keep up to date
- Along with that, I was given the sole duty of getting the tools for each job for the employees (only supervisors were allowed to get tools for jobs) as well as making sure they went back where they belonged, tracking how many tools were needed to keep all jobs running, which ones were broken and needed replacing, keeping files of the brands/manufacturers and style of tool needed for specific jobs, and keeping a full inventory of exactly how many tools were in the shop, where they were, who was using them, and ensuring they were accounted for
- In addition, I frequently trained both operators on my shift and/or other shifts to do set-up and programming as well as specific jobs that only I knew how to do and also training new employees in safety and basic machine operation and set-up.
CNC Machinist/Trainer
North American Specialty Glass (NASG)-Trumbauersville, PA
Trumbauersville, PA
08.2008 - 04.2010
- A large company known for manufacturing and assembling bullet-proof glass and other glass-related products
- However, the company opened a new Fabrication department to manufacture aluminum train frames, windows, cabs, and parts for which I was hired as a CNC Machinist in the brand new department
- CNC Machinist/Trainer: Responsible for all work done on large open-air vertical mills (Haas) including set-up, operating, light programming, milling new jigs, hand-work (detailing), all production, machine maintenance, and cleaning/upkeep
- Duties also included drill press, power tools, light assembly (framing), training new CNC employees of all skill levels, polishing (DA), print reading, checking tolerances, weld-checking, creating/modifying programs, and even supervising groups of entry-level employees in various areas of the Fabrication department
- This company also provided me with extra training via their Canadian sister-facility located in Montreal, Quebec for job-related training and other special skills.
Quality Control Inspector
Insaco, Inc-Quakertown, PA
Quakertown, PA
08.2005 - 06.2008
- A small machine shop specializing in working with hard materials (raw quartz, sapphire, ceramics, silicon carbide, etc.) A job by job based environment working with prints from various companies including military, medical, universities, and other subcontract work
- Quality Control Inspector: Responsible for inspecting every single part/job at various steps in job processes using visual inspection standards (microscope work), various measurement steps utilizing CMM machines, Profilometers, Interferometers, Laser Micrometers, Optical Flats with Monochromatic lights (wave patterns), hand-filing and cleaning, some assembly of sensitive parts, and digital measurement instruments to find height, width, wave patterns, flatness, circularity, concentricity, diameter measurements (both ID and OD), and many other print-specific measurement specifications
- Inspection with various handheld measuring instruments such as Micrometers, Marameters, Bore Gages, Gage Blocks, Gage Pins (including setting up and calibrating these instruments, as well as assigning and accounting for the return of the instruments for all employees in all positions around the shop)
- Inspection using geometry, general math, general QC standards books, and basic visual techniques to determine whether quality of products is ready to send to the clients in a clean-room environment
- Preparing all inspection information to send to the clients using various computer skills and programs including Vantage, Word, Excel, and other job-related programs
- Responsible for checking First-Piece, In-process, and Final inspection of all jobs and correcting and revising the job prints based on QC standards
- Also responsible for signing off the individual jobs employees/supervisors are working on/finished with before they move onto the next process and/or go out the door to the client.
Shipping/Receiving
Brown Printing-East Greenville, PA
East Greenville, PA
06.2004 - 08.2005
- A large printing company that prints and binds many famous magazines including Time magazine and many others
- Back-End/Pocket-Filler (Shipping/Receiving): Ability to work on various types of machinery including Binders, Stitchers, Sitmas, and Postal-Related tagging, bagging, and mailing labels
- Pocket Filling on Stitchers, Binders, and Sitmas: Keeping 'pockets' full at all time, maintenance of assigned machine areas when there are problems, loading and unloading skids, and various job-related duties
- 'Back-End' Shipping/Receiving: understanding postal-coding, sequencing, mailing labels, forms, and bagging techniques needed for shipment of finished product.
Education
Diploma - College Prep - Honors AP
Quakertown Senior High School
Quakertown, PA06.1999
Some College - Law & Social Work/Psych in Criminal Justice & Social Work/Psych
Bucks County Community College & PittU
Skills
- Microsoft Office
- Microsoft Excel
- Data Entry
- Typing
- Blueprint Reading
- CAM Programming
- CNC
- CNC Programming
- Calipers
- Coordinate Measuring Machine
- Micrometer
- Manufacturing
- Quality Inspection
- Bore Gauges
- CNC Milling Machine
- Assembly
- Time Management
- Computer Literacy
- Administrative Experience
- Microsoft Powerpoint
- Customer service
- Front desk
- Sales
- Office manager experience
- Communication skills
- Clerical experience
- Interviewing
- Computer skills
- Machining
- Calibration
- Social media management
- Analysis skills
- Marketing
- Organizational skills
- Office experience
- Classroom management
- Teaching
- Google Suite
- Proofreading
- Presentation skills
- Research
- Google Docs
- Team management
- Adobe Acrobat
- Customer relationship management
- Leadership
- Bartending
- Operations management
- Cash handling
- Medical imaging
- Horticulture
- Computer networking
- Relationship management
- Procurement
- Word Processing
- Administrative Support
- Patient Scheduling
- Insurance Verification
- Patient Relations
- Insurance Billing
- Dental staff support
- Patient Flow Management
- Issue Resolution
- Knowledge of dental terminology
- Dental Terminology
- Electronic Practice Management (EPM)
- Treatment room setup
- Phone and Email Etiquette
- Payment Processing
- Electronic Dental Record (EDR)
- Office Opening and Closing
- HIPAA Compliance
- Front Office Management
- Confidentiality
- Billing Procedures
- Team Collaboration
- Patient Services
- Appointment Scheduling
- Patient documentation
- Invoice Generation
- Punctual and Reliable
- Medical chart management
- Accounts Receivable
- Incoming Call Reception
- Understanding of dental insurance
- Pleasant speaking voice
- Rapport Building
- Appointment confirmation
Certification
- Recognizing & Reporting Child Abuse, 01/2020
- CPR/AED, Expired/Requires reauthorization
- Driver's License
Additional Information
SPECIAL SKILLS: Proficient in Microsoft Word, Access, Excel, Powerpoint, Word Perfect, and general office word processing skills. Excellent typing skills and accuracy - approx. 60 wpm. Excellent Computer skills. Work very well with people and is comfortable dealing directly with clients and prospective companies. Fairly fluent in Spanish. Experience with in-store management shift-leading. Have hands-on experience with various machinery related to job duties. Experience in Inspection standards, job-print reading/using, tooling, set-up, programming modifications, light programming, drill-press work, CNC work, and sensitive measuring tools. Excellent employee training and team-leading skills. The ability to multi-task when production is low by helping others, writing mini-programs, leading others, organizing job scheduling, time-crunching, and conceptualizing new ways to more efficiently run jobs/production. Received specialized training in CNC Milling and Set-Up through working-business trips in Montreal, Quebec (sent through former employer for free training). Is able to handle heavy lifting, make my own tooling and jigs if necessary, manage entry-level employees who need guidance in basic production/assembly. Experience in Supervisory/Foremen positions. Ability to do project management, handle purchase orders, and work directly with customers. Extensive training in shop/industrial safety practices and OSHA regulations/standards. Experience in Human Resources, placing ads, interviewing new hires, and selecting new employees.
Assessments
- Customer focus & orientation, Proficient, 01/2022
- Attention to detail, Proficient, 07/2024
- Sales skills, Proficient, 06/2023
- Proofreading, Proficient, 07/2024
- Administrative assistant/receptionist, Proficient, 09/2022
- Workplace safety, Proficient, 06/2023
- Data entry: Attention to detail, Proficient, 09/2022
- Administrative assistant/receptionist, Proficient, 05/2023
Quote
I’ve been absolutely terrified every moment of my life, and I’ve never let it keep me from doing a single thing that I wanted to do.
Georgia O’Keefe
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave401k matchCompany CultureCareer advancementTimeline
Front Desk Dental Receptionist
Advanced Dentistry Group-Harleysville, PA
06.2023 - Current
STEM Instructor
Science Explorers, LLC-Mohnton, PA
12.2019 - 04.2020
Office Manager/Surgical Assistant
Quakertown Perio-Implant, LLC-Quakertown, PA
10.2014 - 12.2018
Foreman, CNC Machinist, Human Resources, Customer Service
Tomes Precision Tool Co. LLC-Quakertown, PA
02.2013 - 09.2014
CNC Set-Up Machinist, Tool Person, Filing, and Trainer
John Prosock Machine, Inc-Quakertown, PA
11.2010 - 01.2013
CNC Machinist/Operator
John Prosock Machine, Inc-Quakertown, PA
11.2010 - 01.2013
CNC Machinist/Trainer
North American Specialty Glass (NASG)-Trumbauersville, PA
08.2008 - 04.2010
Quality Control Inspector
Insaco, Inc-Quakertown, PA
08.2005 - 06.2008
Shipping/Receiving
Brown Printing-East Greenville, PA
06.2004 - 08.2005
- Recognizing & Reporting Child Abuse, 01/2020
- CPR/AED, Expired/Requires reauthorization
- Driver's License
Diploma - College Prep - Honors AP
Quakertown Senior High School
Some College - Law & Social Work/Psych in Criminal Justice & Social Work/Psych
Bucks County Community College & PittU
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