Chelsea Black
Smoot,WV
Summary
To advance myself in concentrated areas. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Freedom Ag & Energy Cooperative, Inc.
09.2023 - Current
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
Manager
Southern States Cooperative
03.2014 - 08.2023
- Make daily deposits, oversee 8-10 employees, balanced the cash drawers, performed monthly inventory, accounts payable & receivable, key holder, set schedules, merchandising, planograms, give customers guidance and recommendations on farm needs, handled day-to-day operations, assured customer satisfaction at all times
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant
Mitchell's Interior Trim
08.2013 - 03.2014
- Contact clients via email and phone to keep them updated on work progress, keep track of the daily hours for each job site, make invoices for completed jobs, deposit job payments, manage homes at the greenbrier resort
Customer Service Desk
Lowes
04.2011 - 08.2013
- Answer Phones, Greet Customers, Solve customer issues, input data
Head Cashier
Lowes
04.2011 - 08.2013
- Instruct cashiers on their daily tasks, schedule lunches, give overrides, manage front end, lumber, and outside lawn and garden cashiers
Cashier, Drug-GM Clerk
Kroger
03.2008 - 03.2011
- Stock shelves, greet customers, run cash register, perform the daily paper work
Education
High School Diploma - Business Leaders of America
New River Community And Technical College
Lewisburg, WV05.2012
High School Diploma -
Greenbrier East High School
Lewisburg WV06.2010
Skills
- Multi-task
- Organized
- Neat
- Personable
- Shift Scheduling
- Store Opening and Closing
- Retail Operations
- Performance monitoring
- Profit and Loss Management
- Stockroom Management
- Sales Growth
- Hiring and Training
- Cost Control
Certification
- Driver's license
- Food Handler Certification
Skillsused
- Multi tasking
- People skills
- Customer service
- Accounting
- Billing
- Organization
- Efficiency
Timeline
Retail Store Manager
Freedom Ag & Energy Cooperative, Inc.
09.2023 - Current
Manager
Southern States Cooperative
03.2014 - 08.2023
Assistant
Mitchell's Interior Trim
08.2013 - 03.2014
Customer Service Desk
Lowes
04.2011 - 08.2013
Head Cashier
Lowes
04.2011 - 08.2013
Cashier, Drug-GM Clerk
Kroger
03.2008 - 03.2011
- Driver's license
- Food Handler Certification
High School Diploma - Business Leaders of America
New River Community And Technical College
High School Diploma -
Greenbrier East High School
Similar Profiles
Ashley HerndonAshley Herndon
Retail Sales Associate Cashier at Freedom Ag and EnergyRetail Sales Associate Cashier at Freedom Ag and Energy
Buddy PrinceBuddy Prince
Merchandise Coordinator at Freedom AG and EnergyMerchandise Coordinator at Freedom AG and Energy
Antonio FloresAntonio Flores
Feed Mill Operator at Alliance Ag CooperativeFeed Mill Operator at Alliance Ag Cooperative