Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Brackett

Las Vegas

Summary

Compassionate Veterinary Technician in Training with extensive experience at Durango Animal Hospital. Skilled in emergency response and medication administration, I excel in providing exceptional patient care. Proven ability to enhance client satisfaction through effective communication and support, ensuring a safe and clean environment for all animals.

Overview

4
4
years of professional experience

Work History

Veterinary Assistant/Veterinary Technician

Durango Animal Hospital
04.2024 - Current
  • I started as a Veterinary Assistant and then completed my course to move on to be a Veterinary Technician in Training
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Collected patient blood samples for laboratory analysis.
  • Restrained animals for examination and treatment.
  • Prepared animals for surgical procedures.
  • Monitored vital signs and provided nursing care for animals.
  • Did routine dental cleanings
  • Calculate pre-medications for procedures
  • Walking, feeding, and medications of boarding animals
  • Managed the drug log
  • Making sure there was cleaning blankets and towels at all times
  • Wrapping packs and cleaning instruments
  • Knocked patients down for procedures

Customer Service Representative

PetSmart Charities
12.2022 - 03.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Cleaning and maintaining all aquariums including restocking of the fish,hamsters, Guinea pigs, and reptiles
  • Going into the ICU of the sick pets and ensuring they have their medications, food, water and new bedding
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.

Shift Lead

Capriottis Sandwich Shop
07.2021 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Pablo Verde Highschool
Las Vegas, NV

Skills

  • Cleaning and sanitizing
  • Patient restraint
  • Medication administration
  • Euthanasia assistance
  • Laboratory procedures
  • Diagnostic imaging
  • Emergency and preventive care
  • Surgical procedures and support
  • Intravenous catheterization
  • Dental prophylaxis
  • Anesthesia monitoring
  • Pre-anesthetic preparation
  • Post-surgical monitoring
  • Microchip administration
  • Emergency response
  • Diagnostic testing
  • Dental care

Timeline

Veterinary Assistant/Veterinary Technician

Durango Animal Hospital
04.2024 - Current

Customer Service Representative

PetSmart Charities
12.2022 - 03.2024

Shift Lead

Capriottis Sandwich Shop
07.2021 - 11.2022

High School Diploma -

Pablo Verde Highschool

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