Chelsea Brand

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Streamlined claim processing procedures for faster resolution times and improved client experience.
• Reduced claim disputes by meticulously reviewing documentation and ensuring accurate assessments.
• Exceeded departmental targets for claims processed per month while maintaining high quality standards throughout each case handled.
• Utilized advanced software tools effectively during data entry tasks related to auto claims processing, increasing efficiency rates.

Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.