Chelsea Brickman
Parma
Summary
Proven Revenue Cycle Specialist with a track record of enhancing revenue for University Hospitals of Cleveland by resolving billing inaccuracies and implementing effective collection strategies. Skilled in HIPAA compliance and customer service, I excel in building professional relationships and employing problem-solving skills to achieve financial goals. Demonstrates adaptability and a commitment to professionalism, significantly improving client retention and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist
University Hospitals of Cleveland
10.2022 - Current
- Reached out to insurance companies to verify coverage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Private Nanny
Self-employeed
08.2021 - 10.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
Customer Service Representative
Home Depot
08.2020 - 05.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Medical Billing And Coding
Lorain County Community College
Elyria, OH08-2023
High School Diploma -
Chardon High School
Chardon, OH05-2018
Skills
- HIPAA compliance
- Professionalism and ethics
- Patient registration
- Insurance verification
- Paperwork management
- Verifying insurance
- Collecting payments
- Revenue cycle management
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Task prioritization
Certification
Medical Coding and Billing certificate
Timeline
Revenue Cycle Specialist
University Hospitals of Cleveland
10.2022 - Current
Private Nanny
Self-employeed
08.2021 - 10.2022
Customer Service Representative
Home Depot
08.2020 - 05.2021
Medical Coding and Billing certificate
No Degree - Medical Billing And Coding
Lorain County Community College
High School Diploma -
Chardon High School
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