CHELSEA BROWN
Knoxville,TN
Summary
Self-motivated and detail-oriented professional with the ability to work on multiple projects and provide solutions to complex problems while maintaining strict confidentiality. Seeking a position where I can utilize my determination, technical skills, and problem-solving abilities to improve organizational productivity and efficiency.
Overview
16
16
years of professional experience
Work History
Technical Support Administrator
AESSEAL, Inc.
08.2024 - Current
- Process customer purchase orders in a timely and accurate fashion.
- Maintain the progression of projects of specialized products with sensitive timelines.
- Communicate quotes and lead times with customers.
- Follow up with internal and external customers regarding information needed to process orders or complete inquiries.
- Cross-train on customer service, warehouse, manufacturing, and other department procedures.
- Run various reports and action outstanding items
AI Trainer
DataAnnotation
04.2024 - Current
- Label and categorize data to improve AI machine learning algorithms
- Thoroughly research and analyze information to determine its validity
- Collaborate with team members to improve processes and increase efficiency
- Remote
Operations Director
West End YMCA
05.2019 - 06.2024
- Liaise between departments or other groups to improve function or communication
- Recommend organizational process or policy changes
- Prepare presentations, record minutes, and present information for several monthly Board and Committee meetings
- Run payroll twice monthly for 150+ employees
- Communicate with members, staff, board, external organizations, and vendors regularly
- Assist with fundraising event planning, logistics, registrations, and recognition
- Create and review contracts with internal and external entities; ensure all parties adhere to contract terms
Inside Sales Coordinator/Administrative Assistant, Ecommerce
TP Link
05.2016 - 05.2019
- Compile various reports to describe sales, inventory, and competitor activity
- Utilize Salesforce to generate funding commitment agreements and submit claims to Accounting
- Use Amazon Vendor Central to upload or edit information for product listings and marketing content
- Support account executives for several online merchants, including Amazon, Newegg, and B&H
- Analyze backorder reports and prioritize shipments according to item availability and customer needs
- Update the promotion calendar according to account, price, and dates set by account executives
Administrative Manager
Sincol USA Corporation
10.2014 - 12.2015
- File and retain company records using ERP system, spreadsheets, word processing, and paper copies
- Receive vendor invoices and sales expense reports, issue payments accordingly
- Analyze data to resolve issues with inventory and freight
- Communicate with customers, sales representatives, and management to facilitate smooth operations
- Schedule freight pickups and deliveries, communicate with warehouse to release materials
Front Desk Supervisor
Scheu Family YMCA of Upland
02.2009 - 10.2014
- Supervise front desk personnel to ensure adherence to quality standards and proper procedures
- Facilitate registration by inspecting paperwork for accuracy and receiving payment
- Inspect program areas and correct hazards to ensure a safe environment
- File and maintain member records
Education
Master of Business Administration -
University of Phoenix
01.2013
Skills
- Team building and leadership
- Service excellence
- Effective communication
- Meticulous attention to detail
- Analytical problem solving
- Dependable performance
- Verbal and written communication
- Project coordination
- Information management
- Personable and approachable
Timeline
Technical Support Administrator
AESSEAL, Inc.
08.2024 - Current
AI Trainer
DataAnnotation
04.2024 - Current
Operations Director
West End YMCA
05.2019 - 06.2024
Inside Sales Coordinator/Administrative Assistant, Ecommerce
TP Link
05.2016 - 05.2019
Administrative Manager
Sincol USA Corporation
10.2014 - 12.2015
Front Desk Supervisor
Scheu Family YMCA of Upland
02.2009 - 10.2014
Master of Business Administration -
University of Phoenix
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