NICHOLAS D'AMATO
Pewaukee,WI
Summary
With a strong foundation in IT Networking, I've excelled in diverse roles, rapidly acquiring new skills and enhancing systems. Beyond technical expertise, I understand my work's wider business impact, focusing on streamlining operations, solving problems efficiently, and improving user experience. I'm seeking opportunities to contribute meaningfully, not just to an IT team, but to the overall success of the company.
Overview
2
2
years of professional experience
Work History
Technical Support Administrator
Wolter Inc.
10.2023 - 06.2024
- Provided end-user support by handling 50-60 tickets weekly, installing software, troubleshooting technical issues, and setting up user accounts, ensuring smooth operations and high satisfaction levels.
- Configured and maintained a variety of devices, including computers, phones, printers, and tablets, ensuring optimal functionality of all hardware and peripherals.
- Streamlined PC setups for new users using various PowerShell scripts, and managed IT tasks involving Active Directory, Group Policy, SQL, Exchange, and Office 365.
- Delivered training on software, hardware, and usage procedures to users, enhancing their technical proficiency and ability to use company resources effectively.
Service Desk Technician - Contract
CTAccess
07.2023 - 09.2023
- Provided exceptional and understandable technology support, maintaining commitment to excellent customer service.
- Conducted regular monthly maintenance and proactive monitoring of networks and systems to ensure stability and reliability of IT infrastructures.
- Worked on inside support desk to resolve various technology issues and minimize operational disruptions.
IT Help Desk Specialist 2
City Of Wauwatosa
01.2023 - 07.2023
- Managed 10-20 daily help requests from end users through telephone, e-mail, and IT support ticketing system; meticulously tracked and documented each request.
- Prioritized and scheduled problem resolutions, escalating complex issues to experienced technicians as necessary.
- Skilled in troubleshooting and resolving a range of computer-related operational issues, including user login problems, account unlocks, password resets, and printing issues.
Desktop Support Specialist - Internship
Batteries Plus Bulbs
04.2022 - 12.2022
- Collaborate on laptop upgrade project to replace old hardware.
- G-Suite knowledge/skills creating new users and updating existing ones.
- Inventory management (Snipe-IT) to manage assets checked out to users.
- Provide Tier 1 support for users in office and remote locations.
- Imaged and replaced over 150 laptops for employees.
Education
Associate of Arts - IT Network Specialist
08.2023
Skills
- Remote System Analysis
- Network Infrastructure Monitoring
- Problem-Solving
- Relationship Building
- Microsoft Office 365
- Android & IOS
- Windows 10,11 and Mac OS
- Active Directory
- Hardware Evaluation
- Technical Support
- Service Ticket Tracking
- Report Creation
- Customer Education
- Software Installation
- Troubleshooting
- Customer Service
Timeline
Technical Support Administrator - Wolter Inc.
10.2023 - 06.2024
Service Desk Technician - Contract - CTAccess
07.2023 - 09.2023
IT Help Desk Specialist 2 - City Of Wauwatosa
01.2023 - 07.2023
Desktop Support Specialist - Internship - Batteries Plus Bulbs
04.2022 - 12.2022
Milwaukee Area Technical College - Associate of Arts, IT Network Specialist
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