Chelsea Brown
Denham Springs,LA
Summary
Operations experience manager with a proven track record in effective communication and staff training. Expertise in managing daily operations and conflict resolution, leading to improved team dynamics and increased customer satisfaction. Demonstrated ability to implement strategies that enhance service quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
Operation Experience Manager
The Home Depot
Baton Rouge, Louisiana
03.2026 - Current
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Led team meetings to communicate updates and reinforce expectations.
- Assigned tasks to employees, monitoring project progress to ensure timely completion.
- Guided and supported team members throughout daily tasks.
- Monitored staff performance, providing feedback to enhance quality of customer service.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed employee relations issues, addressing disciplinary actions and terminations as necessary.
Customer Experience Manager
The Home Depot
Baton Rouge, Louisiana
05.2024 - 03.2026
- Resolved escalated customer issues and conflicts promptly to ensure satisfaction.
- Trained and mentored new team members to foster a productive and accurate service environment.
- Interviewed and hired talented individuals to add value to our team.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling and assigned tasks to maintain workflow efficiency and monitored progress
- Led team meetings to communicate updates and reinforce service expectations.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Supported and guided team members to improve overall service quality.
Department Supervisor
The Home Depot
Baton Rouge, Louisiana
12.2020 - 05.2024
- Supervised daily store operations, ensuring high customer service standards were consistently met.
- Trained staff on product knowledge and effective sales techniques.
- Coordinated team schedules to enhance workflow and ensure adequate coverage during peak hours.
- Collaborated with management to develop strategies for improving store performance.
- Maintained inventory accuracy by counting on-hand and reconciling discrepancies.
- Monitored department operations to verify compliance with productivity standards.
Pro Associate
The Home Depot
Baton Rouge, Louisiana
02.2020 - 12.2020
- Processed customer transactions using cash register systems, ensuring accuracy and speed.
- Resolved customer inquiries and concerns through effective communication.
- Managed incoming calls regarding orders and inquiries, providing timely and accurate responses.
- Assisted customers in selecting items and addressing product questions.
- Built customer relationships through friendly service, enhancing repeat business.
Sales Specialist
The Home Depot
Baton Rouge, Louisiana
09.2016 - 02.2020
- Guided customers in product selections, enhancing their purchasing decisions with expert recommendations.
- Demonstrated products, educating customers on features and benefits to drive informed buying choices.
- Processed customer transactions accurately using the point-of-sale system.
- Trained new staff on company policies and sales techniques, ensuring consistency in customer engagement and service.
- Maintained inventory levels and organized merchandise displays on the sales floor.
- Supported promotional events by setting up displays and engaging with shoppers.
Education
High School Diploma -
The Morning Star Academy
Baton Rouge, LA05-2009
Skills
- Store operations
- Inventory management
- POS systems operations
- Cash auditing
- Customer service and engagement
- Consultative sales
- Staff training
- Time management
- Problem-solving
- Attention to detail
- Lift Equipment Certified
- Effective communication
Affiliations
Reading, writing, volunteer work
Timeline
Operation Experience Manager
The Home Depot
03.2026 - Current
Customer Experience Manager
The Home Depot
05.2024 - 03.2026
Department Supervisor
The Home Depot
12.2020 - 05.2024
Pro Associate
The Home Depot
02.2020 - 12.2020
Sales Specialist
The Home Depot
09.2016 - 02.2020
High School Diploma -
The Morning Star Academy