CHELSEA BYNUM-McKELLUM
DeSoto,TX
Summary
Mobile notary and loan signing agent with a decade of experience in customer service and consultative selling. Proven ability to build relationships and provide compassionate support, demonstrated by a history of successful client consultations and follow-ups. Experience managing a variety of products as a business owner, ensuring effective communication with clients. Focused on utilizing strong interpersonal and organizational skills to enhance service delivery in the notary sector.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Owner
Fruits of the Spirit, Fragrances and Gifts
04.2005 - Current
- Developed and produced diverse product range to meet market demands.
- Oversaw inventory control processes, optimizing stock levels and minimizing waste.
- Managed purchasing activities to ensure cost-effective procurement practices.
- Executed customer retention strategies to foster loyalty and increase repeat business.
- Implemented retail sales and merchandising initiatives to boost store visibility and performance.
Family Service Advisor
North Star Memorial Group
07.2019 - 05.2025
- Cultivated relationships within community to educate families on preplanning decisions.
- Excelled in appointment-setting and delivering impactful preplanning presentations.
- Conducted professional tours of park to showcase memorialization options.
- Assisted families in designing and ordering customized memorialization options.
- Demonstrated effective consultative selling techniques to build trust.
- Provided compassionate guidance during sensitive consultations following death.
Pre-Planning Funeral Advisor
Security National Life
02.2017 - 03.2018
- Facilitated pre-planning funeral service consultations with prospective clients.
- Executed arrangement continuation visits to support bereaved families.
- Nurtured relationships with previous bereaved family members to foster continued support.
- Advocated for clients by bridging communication gaps with funeral homes.
Sales Consultant
Ewing Chrysler Jeep Dodge Ram
12.2016 - 02.2017
- Responded to internet inquiries promptly and professionally.
- Scheduled appointments with potential buyers to showcase vehicles.
- Demonstrated vehicle features and facilitated test drives for interested customers.
- Engaged in follow-up communications with past, present, and future customers.
- Introduced showroom prospects to the Floor Sales Manager to enhance sales opportunities.
- Captured and maintained comprehensive lead information within the CRM system.
Sales Consultant
Holt Chrysler Jeep Dodge Ram
09.2016 - 12.2016
- Responded to internet inquiries in a timely manner.
- Scheduled appointments with prospective customers to discuss vehicle options.
- Provided vehicle demonstrations and facilitated test drives to engage potential buyers.
- Conducted follow-up communications with a diverse customer base, including past and prospective clients.
- Connected showroom prospects with the Floor Sales Manager for enhanced sales strategies.
- Recorded and managed lead information effectively in the CRM system.
Family Service Counselor
SCI-Service Corporation International
11.2014 - 05.2016
- Delivered arrangement counseling to families during periods of loss and grief.
- Conducted after-care visits with families to provide continued support post-funeral.
- Proactively prospected new clients to expand service offerings.
- Maintained communication with previous clients to ensure satisfaction and ongoing assistance.
Office Assistant, II
City of Dallas
12.2008 - 05.2009
- Answered multi-line phones to assist callers with inquiries and issues.
- Performed general office duties, including faxing, copying, and mailbox management.
- Assigned vendor numbers for contract proposals effectively.
- Delivered customer service support to various departments.
- Managed front-desk responsibilities, greeting visitors and facilitating inquiries.
Employment Assistant
Dallas Morning News
01.1998 - 03.2000
- Processed new-hire paperwork to ensure prompt staff onboarding.
- Maintained job postings to attract qualified candidates.
- Prepared and dispatched rejection and offer letters for applicants.
- Collaborated with staffing agencies to screen candidates for temporary positions.
- Managed office supply purchases to support operational efficiency.
- Conducted orientations for new employees to facilitate smooth integration.
- Supervised plant tours for new employees to familiarize them with operations.
Education
No Degree - Business
University of Phoenix
Cedar HillSkills
- Microsoft Windows 10 proficiency
- Office 365 applications knowledge
- QuickBooks accounting software skills
- Adobe Suite design capabilities
- Salesforce CRM proficiency
- Dynamics software familiarity
- Purchasing processes expertise
- Licensed pre-planning counselor for funerals
- design consultancy services
- PBX communication systems experience
- dispatch operations management
- Customer service delivery
- Human resources functions
- Sales methodologies
- Public relations outreach
- Creative writing abilities
- Artificial intelligence insights
- Call center customer interactions
- Customer retention initiatives
- Retail merchandising strategies
Certification
- Creative Writing Certification
- AI Certification
Timeline
Family Service Advisor
North Star Memorial Group
07.2019 - 05.2025
Pre-Planning Funeral Advisor
Security National Life
02.2017 - 03.2018
Sales Consultant
Ewing Chrysler Jeep Dodge Ram
12.2016 - 02.2017
Sales Consultant
Holt Chrysler Jeep Dodge Ram
09.2016 - 12.2016
Family Service Counselor
SCI-Service Corporation International
11.2014 - 05.2016
Office Assistant, II
City of Dallas
12.2008 - 05.2009
Owner
Fruits of the Spirit, Fragrances and Gifts
04.2005 - Current
Employment Assistant
Dallas Morning News
01.1998 - 03.2000
No Degree - Business
University of Phoenix