Jean Frost
Customer Service
Grand Haven,MI
Summary
Customer service professional, driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Motivated in customer service with over 20 years of experience in a fast-paced, team-based environment. Authorized to work in the US for any employer.
Highly motivated and experienced individual, passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
20
20
years of professional experience
Work History
Owner
Jeannie B's Mobile Salon
Grand Rapids, MI
05.2020 - Current
- All aspects of running a small business during the middle of a pandemic.
- Challenging but exceptionally great learning experience and very challenging to learn all aspects of running a mobile based business.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed and implemented innovative mobile salon services, enhancing client satisfaction and expanding the customer base.
- Cultivated strong client relationships through personalized consultations, leading to increased loyalty and repeat business.
Sole Proprietor/Cosmetologist
Otto and Grand
Grand Rapids, MI
12.2015 - 02.2020
- Devise a business plan and budget for salon and ongoing operations.
- Successfully market to existing and prospective clients through social media, announcements, letters, phone calls, and other advertisement.
- Implement efficient time strategies that allow for clients to feel appreciated while maximizing revenue Educate clients on the benefits of hair care products and demonstrate how to use them as part of the styling process to maximize retail sales.
- Create visual displays to creatively showcase retail products Approximately 80% of existing book of over 100 clients has been retained as a client since Splurge Salon Assisted and mentored new hires Achieved the highest retail sales in the salon on a consistent basis.
- Expanded product knowledge classes for Paul Mitchell, L'oreal, Brocato, American Crew, Arrojo, Wella Professional and more.
- Managed inventory and procurement processes, ensuring high-quality products and timely availability for client services.
- Maintained compliance with health and safety regulations, ensuring a safe and sanitary environment for clients and staff.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Owner/Sole Proprietor
Frost Salon
Grand Rapids
01.2014 - 01.2015
- Was responsible for providing cosmetology services to new and existing clients and converted to a chair rental income salon Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Greeted customers entering the salon to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of hair and correct products to use.
- Earned management trust by serving as key holder, responsibly opening and closing salon.
- Handled daily flow of paperwork and dealt with day to day accounting.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Operated a cash register for cash, check and credit card transactions with 99% accuracy.
- Alerted customers to upcoming sales events and promotions.
- Followed merchandising guidelines to present visually appealing displays.
Sole Proprietor/Cosmetologist
Splurge Salon
Grand Rapids, MI
06.2005 - 01.2014
- Was responsible for providing cosmetology services to new and existing clients in an established, upscale salon environment Ensured superior customer service, including greeting customers, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Dedicated to continuously improving sales abilities and product knowledge.
- Managed inventory and procurement processes, ensuring high-quality products and timely availability for client services.
Education
Real Estate - Real Estate
Kaplan Real Estate
Grand Haven, MI08.2016
Associate of Arts - Fashion Merchandising
Grand Rapids Community College
Grand Rapids, MI01.2005
Cosmetology - Cosmetology
Montcalm Community College
Sydney, MI07.1997
Skills
Management Experience (2 years)
Team Management (2 years)
Dispute resolution
Strong background in customer support
Payroll administration skills
Expense tracking
Project Management
Effective presentation delivery
Merchandising
Employee relations and engagement
Mentoring
Microsoft Outlook
Recruiting
Maintenance
Administrative Experience
Office Management
Quality Assurance
Strategic Planning
Creative problem solver
Results Driven
Exceptional communication skills
Successful Marketer
MS Windows proficient
Team Player
Quick learner
Effective Product Knowledge Learning
Strong Client relations
Articulate
Floor set design expertise
Effective Learner
Training development aptitude
Attention to Detail
operations (3 years)
Customer Service (10 years)
Customer Care (10 years)
Microsoft Office (2 years)
Microsoft Word (5 years)
Business management
Customer service
Time management
Inventory management
Visual merchandising
Conflict resolution
Quality assurance
Client retention
Planning and execution
Business management and development
Entrepreneurial leadership
Attention to detail
Multitasking
Timeline
Owner
Jeannie B's Mobile Salon
05.2020 - Current
Sole Proprietor/Cosmetologist
Otto and Grand
12.2015 - 02.2020
Owner/Sole Proprietor
Frost Salon
01.2014 - 01.2015
Sole Proprietor/Cosmetologist
Splurge Salon
06.2005 - 01.2014
Associate of Arts - Fashion Merchandising
Grand Rapids Community College
Cosmetology - Cosmetology
Montcalm Community College
Real Estate - Real Estate
Kaplan Real Estate