Chelsea Chapman
Rutledge,USA
Summary
Dedicated professional with experience in housekeeping and guest relations, known for reliability and attention to detail. Skilled in managing client communications and schedules for residential properties and short-term rentals. Committed to delivering high-standard cleaning services and exceptional customer interactions.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Independent House Cleaner
Self Employed
Jefferson City, TN
07.2021 - Current
- Managed scheduling, invoicing, and services for private clients.
- Delivered thorough cleaning services for residential properties, ensuring high standards of cleanliness.
- Managed time effectively to complete multiple cleaning assignments within designated schedules.
- Developed customized cleaning plans based on client preferences and specific requirements.
- Built a reputation for reliability and attention to detail, leading to a consistent client base.
Airbnb/ Short Term Rental Co-Host
Self Employed
Jefferson City, TN
07.2021 - Current
- Managed all guest communication, including inquiries, check-in instructions, and on-site support, achieving an average 5-star rating for communication.
- Coordinated cleaning schedules, property maintenance, and turnovers to ensure the listing was market-ready.
- Optimized listing pricing, updated descriptions, and managed photography to increase booking rates.
Personal Residential Manager
Self Employed
Rutledge, TN
09.2016 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Budgeting and managing household expenses.
- Coordinating family schedules and appointments.
- Organizing and managing household activities.
- Providing educational support.
Computer Room Supervisor
K-VA-T Food City
Jefferson City, TN
05.2015 - 09.2016
- Balanced all the tills every morning before the store opened and made cash deposits to the bank.
- Maintained accurate cash drawer balance by reconciling sales and performing regular audits.
- Handled large volumes of cash transactions with precision while maintaining security protocols.
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently.
Cashier
K-VA-T Food City
05.2012 - 05.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Trained new employees on operating cash registers effectively.
- Performed opening/closing duties including counting money in the register before/after shifts.
Lifeguard
Dollywood's Splash Country
05.2013 - 08.2013
- Monitored pool area to ensure the safety of all swimmers and enforce pool rules.
- Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor.
- Participated in ongoing training sessions to enhance lifeguarding skills and stay up-to-date on CPR/AED techniques.
Education
Associate of Science - General Studies
Walters State Community College
05.2014 - 12.2024
Skills
- Time Management
- Client Communication
- Scheduling Software
- Attention to Detail
- Adaptability
Certification
- Driver's License
- CPR Certification
Additional Information
Throughout my college enrollment, I have successfully completed numerous courses in both computer science and healthcare. I possess strong technical skills and am highly proficient in working with computers.
Languages
English, Fluent
Timeline
Independent House Cleaner
Self Employed
07.2021 - Current
Airbnb/ Short Term Rental Co-Host
Self Employed
07.2021 - Current
Personal Residential Manager
Self Employed
09.2016 - 07.2021
Computer Room Supervisor
K-VA-T Food City
05.2015 - 09.2016
Associate of Science - General Studies
Walters State Community College
05.2014 - 12.2024
Lifeguard
Dollywood's Splash Country
05.2013 - 08.2013
Cashier
K-VA-T Food City
05.2012 - 05.2015