Gwen Wustrack
Cincinnati,OH
Summary
The entirety of my job history has been focused on customer service, attention to detail and customer satisfaction. I am seeking opportunity to continue to grow in these areas and beyond.
Overview
23
23
years of professional experience
Work History
Independent House Cleaner
Self Employed
05.2004 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Obtained all clients through word-of-mouth recommendations thus no advertising of services required.
Vault Teller
Landmark Community Bank
01.2002 - 05.2004
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Customer Service Representative
Charter Communications
02.2001 - 01.2002
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - General Studies
Miami University
Hamilton, OH06.1992
Skills
- Detail Oriented
- Operating Procedures
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Scheduling
Timeline
Independent House Cleaner
Self Employed
05.2004 - Current
Vault Teller
Landmark Community Bank
01.2002 - 05.2004
Customer Service Representative
Charter Communications
02.2001 - 01.2002
No Degree - General Studies
Miami University
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