Melissa Miller
Adel,IA
Summary
Customer-focused, quality-oriented and proactive in resolving issues with exceptional organizational skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
Overview
33
33
years of professional experience
Work History
Independent House Cleaner
Residential
Wateloo, Iowa
04.2018 - 12.2022
- Clean residential homes using vacuums, mops, and microfiber cloths.
- Dust furniture, baseboards, vents, and decorative surfaces throughout homes.
- Followed safety procedures and chemical labels during home cleaning tasks.
- Communicated with homeowners about cleaning requests and special instructions.
- Maintained respectful, discreet service inside private residential properties.
- Cleaned homes following specific and detailed protocols and requests.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
Office Coordinator
Dr. Thomas J. Strub Family Dentistry
Cedar Falls, Iowa
06.2015 - 03.2018
- Greet current or prospective patients in person or over the phone
- Schedule appointments for dentists and hygienists
- Monitor schedules to ensure the provider stays on schedule
- Schedule emergency appointments as necessary per day
- Maintain a call list to assist filling in gaps in hygiene or dentist schedules
- Prepare treatment plans and quote patients for services rendered or future service appointments
- Verify insurance and enter patient insurance information into database
- Work with insurance companies to receive payments for services rendered
- Process paperwork and enter data into database
- Handle accounts receivable including making deposits
- Maintain patients files and documents as needed
- Process mail, UPS or coordinate or receive lab requests as necessary
- Assist with end of day, end of month paperwork
- Assist Hygienist in perio charting and developing x-rays
- Other office duties as assigned
Deputy Clerk
City of West Union
West Union, Iowa
06.1998 - 06.2008
- Accounting Applications:
- - Payroll
- - Accounts Payable/Receivable
- - Reconciling Bank Statements
- - Prepare Monthly Financial Reports
- - Prepare Tax Report Requirements
- Attend Council Meetings and Prepare Minutes
- Maintain Personnel Records
- Provide support to Mayor, City Clerk/Administrator, City Council, City Department Heads and City Employees
- Customer Service, answer multi-line telephone, maintenance of office supplies and performed day to day office duties
- Served as board member of the Upper Explorerland Regional Housing Authority
- Provide Iowa Notary Public Services
Campus Visit Coordinator/Secretary/Receptionist
Upper Iowa University
Fayette, Iowa
06.1996 - 06.1998
- Schedule campus visits with counselors, teaching faculty and student ambassadors
- Advisor to student ambassadors
- Customer Service, answer multi-line telephone, purchased supplies, type letters and memos
- Process student applications
- Test administrator for ACTs
- Provide assistance and technical support to the admissions counselors
Waitress/Bartender
Helen & Norma's Restaurant
West Union, Iowa
10.1991 - 06.1998
- Provided quality customer service by responding to customer's needs
- Escort quests to their tables
- Prepared mixed drinks
- Perform cleaning and closing duties
Bookkeeper/Receptionist/Secretary
FRC Racing Products, Inc.
West Union, Iowa
10.1995 - 05.1996
- Customer service, answer multi-line telephone, type letters and memos
- Maintain Personnel Records
- Accounting Applications
- - Payroll
- - Accounts Payables
- - Reconciling Bank Statements
Administrative Assistant/Publication Manager
H & H Foodservice
West Union, Iowa
06.1992 - 10.1995
- Development of equipment & supplies catalog
- Service the accounts of 20 sales people
- Record sales and services
- Assist with end of the period inventory
- Typing and filing for chemical and equipment division
- Recorded food and sales orders
- Created promotional fliers for sales force
Secretary/Receptionist
H & H Foodservice
West Union, Iowa
06.1992 - 10.1995
- Assist customers with food and supply orders
- Customer service, answer multi-line telephone, type letters and memos
Bookkeeper
MLT Vacations, Inc.
Minnetonka, Minnesota
08.1989 - 10.1991
- Posted and balanced daily deposits
- Reconciling Bank Statements
- Updated airport sales
- Assist travel agents with questions regarding payment issues
- Worked closely with the reservation staff
Reservation Sales Agent
MLT Vacations, Inc.
Minnetonka, Minnesota
08.1989 - 10.1991
- Booked air, hotel and transportation reservations for clients
Education
Business Management
Upper Iowa University
Fayette, IowaTravel Agent
Ask Mr. Foster Travel Academy dba Carlson Wagonlit Travel
Bloomington, MinnesotaLiberal Arts/Secretary
Kirkwood Community College
Cedar Rapids, IowaDental Assistant
Hawkeye Community College
Waterloo, IowaSkills
- Customer service
- Schedule coordination
- Discreet service
- Attention to detail
- Clear communication
- Problem solving
- Task prioritization
- Professional demeanor
- Health and safety compliance
- Client invoicing
- Focused and detail-oriented
- Cleaning challenges
Timeline
Independent House Cleaner
Residential
04.2018 - 12.2022
Office Coordinator
Dr. Thomas J. Strub Family Dentistry
06.2015 - 03.2018
Deputy Clerk
City of West Union
06.1998 - 06.2008
Campus Visit Coordinator/Secretary/Receptionist
Upper Iowa University
06.1996 - 06.1998
Bookkeeper/Receptionist/Secretary
FRC Racing Products, Inc.
10.1995 - 05.1996
Administrative Assistant/Publication Manager
H & H Foodservice
06.1992 - 10.1995
Secretary/Receptionist
H & H Foodservice
06.1992 - 10.1995
Waitress/Bartender
Helen & Norma's Restaurant
10.1991 - 06.1998
Bookkeeper
MLT Vacations, Inc.
08.1989 - 10.1991
Reservation Sales Agent
MLT Vacations, Inc.
08.1989 - 10.1991
Business Management
Upper Iowa University
Travel Agent
Ask Mr. Foster Travel Academy dba Carlson Wagonlit Travel
Liberal Arts/Secretary
Kirkwood Community College
Dental Assistant
Hawkeye Community College