Chelsea Chappell
Mesquite,TX
Summary
Dynamic Remote Stylist with a proven track record of enhancing client satisfaction and retention through creative vision and exceptional relationship management. At Self Employed Services, excelled in cosmetology and client consultation, leading to significant repeat business. Skilled in trending hairstyles and bridal makeup, consistently delivering personalized and outstanding results.
Overview
11
11
years of professional experience
Work History
Remote Stylist
Self Employed Services
01.2014 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Organized sales area and work station to showcase products and boost sales.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Cosmetology
Ogle School
TX12-2024
Skills
- Relationship building and management
- Organization
- Creative vision
- Cosmetology
- Client consultation
- Haircare
- Eyebrow waxing
- Trending hairstyles
- Hospitality and accommodation
- Outstanding client retention
Timeline
Remote Stylist
Self Employed Services
01.2014 - Current
Cosmetology
Ogle School
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