Chelsea Chida
Benefits Analyst
Marina,CA
Summary
Human resource professional with more than 6 years of progressively responsible experience in the operation of health and welfare benefits. Reliable and committed to professional development and growth.
Overview
9
9
years of professional experience
Work History
Benefits Analyst
The Cheesecake Factory Inc
03.2020 - Current
- Resolved issues and inquiries from plan participants regarding health & welfare benefits and deductions/billings through phone and email.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Accurately calculated monthly billing amounts due for plan participants whose premium payments were not able to be collected through payroll deduction.
- Reconciled all benefits payments received and provided accurate coding to treasury department.
- Performed semi-annual and new hire benefits eligibility reviews for all employees. Was the department’s subject matter expert on benefits eligibility.
- Built relationships with vendors to foster quality service delivery.
- Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
- Supported continuous improvement efforts within the benefits department by identifying areas of opportunity and implementing innovative solutions to drive efficiency and effectiveness.
- Developed and implemented effective communication strategies for promoting benefit programs to employees, resulting in increased response rates.
- Participated in acquisitions by assisting with due diligence efforts related to employee benefits integration between organizations.
Benefits Administrator
The Cheesecake Factory Inc
09.2017 - 03.2020
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Coordinated wellness initiatives, fostering a healthy work environment and promoting employee engagement in personal wellbeing.
Corporate Receptionist
The Cheesecake Factory Inc
06.2017 - 09.2017
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
Server
The Cheesecake Factory Restaurant
01.2017 - 09.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Operations Support Technician
The Cheesecake Factory Restaurant
07.2016 - 09.2017
- Performed daily accounting and office tasks for the restaurant.
- Assisted staff members with any payroll or benefits issues and reached out to corporate support center contacts as needed.
- Handled onboarding of new hires including processing of I-9 verifications.
Hostess
The Cheesecake Factory Restaurant
03.2015 - 09.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06.2015
Skills
- Benefits Administration Expertise
- Data Analysis
- Advanced Microsoft Excel Skills
- FMLA Comprehension
- HRIS System Experience
- Vendor Management
Timeline
Benefits Analyst
The Cheesecake Factory Inc
03.2020 - Current
Benefits Administrator
The Cheesecake Factory Inc
09.2017 - 03.2020
Corporate Receptionist
The Cheesecake Factory Inc
06.2017 - 09.2017
Server
The Cheesecake Factory Restaurant
01.2017 - 09.2017
Operations Support Technician
The Cheesecake Factory Restaurant
07.2016 - 09.2017
Hostess
The Cheesecake Factory Restaurant
03.2015 - 09.2017
Bachelor of Arts - Psychology
University of California, Riverside
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