Chelsea Coleman
Granbury,TX
Summary
Dynamic and reliable professional with extensive experience at the United States Postal Service, excelling in delivery accuracy and community engagement. Proven ability to manage route planning and vehicle inspections, ensuring compliance with postal regulations. Recognized for exceptional customer service and adaptability in high-pressure environments, consistently enhancing operational efficiency.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
08.2022 - Current
- Delivered mail and packages efficiently to rural addresses, ensuring timely service.
- Managed route planning and navigation using GPS systems for optimal delivery efficiency.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adhered to safety protocols while operating postal vehicles in various weather conditions.
- Conducted regular vehicle inspections to ensure compliance with safety regulations and maintenance standards.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
Cashier
Bootlegger Liquor
09.2018 - 07.2022
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Maintained accurate cash drawer balance during shifts to ensure financial integrity.
- Assisted customers with product selection and provided recommendations based on preferences.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Organized and restocked merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Assistant Manager
Dollar General
06.2016 - 04.2018
- Assisted in managing daily store operations and staff scheduling.
- Ensured compliance with safety regulations and store policies.
- Supported inventory management through accurate stock tracking and replenishment.
- Trained new employees on company procedures and customer service standards.
- Collaborated with team members to enhance customer experience and resolve issues.
- Implemented merchandising strategies to increase store visibility and sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Cashier
Braums Ice Cream And Dairy
03.2011 - 04.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Handled cash and credit transactions accurately, minimizing discrepancies at end of shifts.
Education
High School Diploma -
Granbury High School
Granbury, TX06.2008
Skills
Safe driving
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
08.2022 - Current
Cashier
Bootlegger Liquor
09.2018 - 07.2022
Assistant Manager
Dollar General
06.2016 - 04.2018
Cashier
Braums Ice Cream And Dairy
03.2011 - 04.2018
High School Diploma -
Granbury High School