Chelsea Collins
560 Hensons Hollow Road ,KY
Summary
Dynamic and goal-oriented professional with call center experience at Frankie Vandall, excelling in customer communications and problem-solving. Proven ability to enhance service delivery through effective training and script development, resulting in improved customer satisfaction. Strong communicator and team player, adept at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Vandall Cable Caller and Call Receiver
Frankie Vandall
London, KY
01.2025 - Current
- Managed inbound and outbound calls to ensure efficient communication with clients.
- Provided accurate information and resolved customer inquiries effectively.
- Assisted in training new team members on call handling protocols.
- Monitored call quality to maintain high service standards.
- Collaborated with team members to streamline call processes and improve efficiency.
- Identified common customer issues and proposed solutions to enhance service delivery.
- Developed scripts for frequent inquiries, improving response times and consistency in messaging.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
Taco Bell
Gale Collins
Manchester Ky
04.2023 - 08.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Mcdonald’s
John Collins
Manchester, Ky
09.2021 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Pennfoster
Pennsylvania 04.2021
Skills
- Goal oriented
- Call center experience
- Persuasive speaking
- CRM software proficiency
- Problem-solving skills
- Customer communications
- Answering questions
- Gathering information
- Positive attitude
- Teamwork
- Quick thinking
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Goal driven
- Order taking
- Inbound and outbound calls
- Customer orders
- Self motivation
Timeline
Vandall Cable Caller and Call Receiver
Frankie Vandall
01.2025 - Current
Taco Bell
Gale Collins
04.2023 - 08.2023
Mcdonald’s
John Collins
09.2021 - 02.2023
High School Diploma -
Pennfoster