Rosalie Lawrence

Supervisor Emergency Roadside Service /Call Receiver

AAA Auto Club Group

Dearborn, Michigan

10.2021 - Current

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Responded to customer questions regarding products, prices and availability.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Evaluated needs of departments and delegated tasks to optimize overall production.
Implemented new operational procedures, increasing efficiency.
Prepared and presented reports on team performance, challenges, and achievements to senior management.
Evaluated employee performance through periodic reviews and documented results accordingly.
Managed team of 15-25 employees, ensuring high productivity and quality standards were met.
Trained new employees on company policies, job duties, and performance expectations.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Monitored operations and reviewed records and metrics to understand company performance.
Worked closely with human resources to support employee management and organizational planning.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Facilitated training sessions for new employees on company policies and procedures.
Directed and supervised a team of 15 to 25 employees in daily operations.
Trained new employees on company policies and procedures.
Created new strategies for improving customer service standards within the organization.
Collaborated with other departments to coordinate workflow processes between teams.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Monitored employee productivity to provide constructive feedback and coaching.
Developed strategies to improve team performance and productivity.
Fostered a positive and motivating work environment, leading to an increase in team morale.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Analyzed key performance indicators to identify effective strategies.
Acted as a liaison between upper management and staff, facilitating open communication.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Led weekly team meetings to discuss progress, address issues, and plan future actions.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Managed payroll processing for over 15 employees, ensuring accurate calculation of wages, bonuses, and deductions.