Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Chelsea Coonrod

Night Auditor
Dallas,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager for success. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Night Auditor

Marriott
06.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Server

Aboca Italian Grill
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Customer Service Representative

Adecco Staffing
04.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Server

8020 Hospitality
05.2022 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Front Office Manager

Baymont By Wyndham
07.2011 - 11.2018
  • Resolved booking discrepancies promptly to maintain guest trust.
  • Delegated tasks to streamline operations and boost morale.
  • Developed feedback mechanisms, promoting continuous improvement in service delivery.
  • Streamlined front office processes by implementing new software solutions.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.

Education

Associate of Arts - General Studies

Ozarks Technical Community College
Springfield, MO

High School Diploma -

Kickapoo High School
Springfield, MO
05-2010

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Generating reports
  • Punctual and dependable
  • Guest services
  • Revenue monitoring
  • Night audit procedures

Timeline

Night Auditor

Marriott
06.2023 - Current

Server

Aboca Italian Grill
05.2023 - Current

Customer Service Representative

Adecco Staffing
04.2023 - 02.2025

Server

8020 Hospitality
05.2022 - 12.2023

Front Office Manager

Baymont By Wyndham
07.2011 - 11.2018

Associate of Arts - General Studies

Ozarks Technical Community College

High School Diploma -

Kickapoo High School

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Chelsea CoonrodNight Auditor