Chelsea Cottles
Killen,AL
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Excel in calendar management, scheduling, and data entry. Organized, detail-oriented team player with proven track record of providing exceptional customer service in fast-paced environments. Strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Head Teller
Bank Independent
01.2013 - 08.2019
- Balanced cash drawer and vault daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted with training of new tellers on policies, procedures, and customer service standards.
- Maintained friendly and professional customer interactions.
- Managed staff and constructed schedules.
Crew Member Team Leader
Logan's Roadhouse
04.2010 - 10.2013
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers.
Crew Member Shift Manager
Subway Restaurant And Foods
08.2007 - 01.2010
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Trained staff
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Bachelor of Arts - Biology/ Spanish
University of North Alabama
Florence, AL05.2011
High School Diploma -
Brooks High School
Killen, AL05.2005
Skills
- Complex Problem-Solving
- Verbal and Written Communication
- Leadership
- Multi-tasking
- Pleasant and Personable
- Time Management
- Honest and Trustworthy
- Attention to Detail
- Organization
Timeline
Head Teller
Bank Independent
01.2013 - 08.2019
Crew Member Team Leader
Logan's Roadhouse
04.2010 - 10.2013
Crew Member Shift Manager
Subway Restaurant And Foods
08.2007 - 01.2010
Bachelor of Arts - Biology/ Spanish
University of North Alabama
High School Diploma -
Brooks High School
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