Chelsea Cross
Upper Marlboro,MD
Summary
Results-driven professional with expertise in classroom management and effective communication, enhancing student participation and learning outcomes. Successfully implemented lesson plans across diverse grade levels while maintaining meticulous records and providing superior customer service, driving operational efficiency and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Substitute Teacher
PGCPS
11.2022 - Current
- Implemented lesson plans for various subjects across diverse grade levels.
- Managed classroom dynamics to enhance student participation.
- Engaged students in discussions to promote interest and drive learning.
- Maintained a positive learning environment fostering engagement.
- Adapted teaching methods to address individual student needs.
- Collaborated with teachers to align instructional practices and student needs.
- Facilitated learning by providing students with specific assignments aligned with curriculum goals.
- Secured substitute teaching roles through positive referrals and proven track record in the classroom.
Senior Pet Stylist
Pet Wash
, Maryland
08.2017 - 11.2022
- Scheduled appointments to maximize daily service capacity and enhance client experience.
- Trained junior staff on grooming techniques and safety procedures to elevate service quality.
- Resolved customer inquiries and concerns to enhance service satisfaction.
- Provided excellent customer service to pet owners during appointments.
- Maintained client records meticulously to support personalized services.
- Procured grooming products to ensure inventory availability and meet service demands.
- Generated weekly schedules to ensure adequate staffing and resource allocation.
- Computed commission reports accurately to reflect earnings and performance.
- Collaborated with team members to enhance service efficiency and quality.
Pet Stylist- Mentor
Petco Animal Supplies
, Maryland
01.2009 - 08.2017
- Trained grooming students in professional pet care skills, enhancing their readiness for the industry.
- Managed appointment scheduling to streamline daily operations and improve client service.
- Answered over 30 phone calls daily, addressing client inquiries efficiently.
- Entered client information into salon database for accurate record-keeping.
- Maintained comprehensive client records to ensure seamless service delivery.
- Created weekly salon schedule to maximize staff productivity.
- Computed commission reports to monitor sales performance and motivate staff through incentives.
- Procured grooming-related products to enhance service offerings.
Education
Associates of Applied Science Degree - Information Technology
Prince Georges Community College
Upper Marlboro, MD04-2026
Skills
- Student engagement
- Effective communication
- Team collaboration
- Data entry
- Customer service
- Record keeping
- Training and mentoring
- Verifying data accuracy
- Microsoft Word
- Invoice processing
Certification
• 90 clock hours certificate
Timeline
Substitute Teacher
PGCPS
11.2022 - Current
Senior Pet Stylist
Pet Wash
08.2017 - 11.2022
Pet Stylist- Mentor
Petco Animal Supplies
01.2009 - 08.2017
Associates of Applied Science Degree - Information Technology
Prince Georges Community College