Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Dalen

Insurance Producer
El Paso,IL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Senior Direct Sales Associate

Country Financial
Bloomington , IL
2016.03 - 2019.07
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Liaised with customers, management and sales team members to better understand customer needs and recommend appropriate solutions.
  • Maintained detailed records of customer information and policy sales.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

CCC Sales Representative

State Farm Insurance
Bloomington , IL
2014.08 - 2016.03
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

Customer Service Representative

Afni Inc.
Bloomington , IL
2013.06 - 2014.12
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Documented and detailed calls and complaints using call center's CRM database.

Certified Nurse's Assistant

Heritage Health Care
Bloomington , IL
2009.05 - 2013.03
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Education

Associate of Applied Science - Business Technology

Illinois Central College
Peoria, IL
2020.08 - Current

Skills

Project Management

undefined

Certification

Property and Casualty License

Timeline

Associate of Applied Science - Business Technology

Illinois Central College
2020.08 - Current

Senior Direct Sales Associate

Country Financial
2016.03 - 2019.07

Property and Casualty License

2014-10

CCC Sales Representative

State Farm Insurance
2014.08 - 2016.03

Customer Service Representative

Afni Inc.
2013.06 - 2014.12

Certified Nurse's Assistant

Heritage Health Care
2009.05 - 2013.03
Chelsea DalenInsurance Producer