Traveling
Chelsea Davis
NEW ROCHELLE,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Personal Shopper
SHIPT, UBER/ UBEREATS, DOORDASH
East New York , NY
06.2020 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
Child Care Educator
Great Day Family Child Care
NEW ROCHELLE, New York
06.2013 - Current
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Found over $[Amount] in annual budget to fund new [Type] classroom supplies.
- Funded [Number] student trips to [Type] locations without sacrificing safety or trip quality.
- Used [Software] to document behavioral, emotional, academic and social growth of over [Number] students.
- Enhanced [Number]-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Received and processed stock into inventory management system.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales and Customers Associate
Massage Envy Spa
Scarsdale Ny , NY
02.2020 - 02.2021
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
- Logged reports, expenses, receipts and sales documents into digital database.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased business sales utilizing [Product or Service] knowledge.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Wireless Customer Service
Verizon
Hartsdale, NY
11.2019 - 11.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
- Created customer support strategy to increase customer retention.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Personal Care Assistant
Community Home Health Care
Harisson, New York
04.2018 - 04.2020
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Monitored and assisted residents through individual service plans.
- Assisted with daily living activities, running errands and household chores.
- Conferred with supervisor to discuss patient condition and medical care.
- Ran errands for patients, did shopping, and picked up other necessities.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Assistant Manager
American Eagle Outfiters Aeries
Scarsdale, NY
09.2017 - 10.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored security and handled incidents calmly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Sales Associate
Acura
Larchmont, NY
01.2018 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Prepared large cash deposits with zero discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Answered questions about store policies and addressed customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
Orthodontic Assistant/Receptionist
Advance Dentistry
Larchmont, NY
02.2017 - 02.2018
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Set appointments and made follow-up calls.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Completed routine and advanced procedures by preparing patients and instruments for expected needs.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Front Desk Agent
Equinox Gym
Eastchester, NY
01.2015 - 01.2017
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Assisted at front desk when and handled purchases at gift shop.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system and greeted callers enthusiastically.
Waitress
Half Moon Seafood Restaurant
Dobbs Ferry, NY
05.2013 - 05.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
New Rochelle High School
09.2011 - 06.2015
Early Childhood Special Education
Mercy College
09.2021 - 09.2023
Skills
Sales proficiency
Accurate money handling
Report preparation
Key holder experience
Multi-line phone talent
Customer and client relations
Security awareness
Documentation and reporting
Office administration
Travel administration
Employee hiring and retention
Errands
Childcare experience
Goals and performance
Order management
Relationship building and management
New-Hire Training
Employee scheduling
Customer experience
Sales growth
First Aid and CPR
Safety training
Telephone etiquette
Cash Handling
Interests
Cooking
Dancing
Exercising and healthcare
Traveling
Have you ever felt like you need a reset button or you just need to recharge your self because theres so many things are going around you that you cant control! well that a literally a part of life! what if you can plan a little break an go Traveling which is stopping your everyday living! an now you get to experience other peoples daily living! such as Cultures, trying new food/cuisines, different cities, foreign languages ect! the list goes on an on.
Timeline
Early Childhood Special Education
Mercy College
09.2021 - 09.2023
Personal Shopper
SHIPT, UBER/ UBEREATS, DOORDASH
06.2020 - Current
Sales and Customers Associate
Massage Envy Spa
02.2020 - 02.2021
Wireless Customer Service
Verizon
11.2019 - 11.2020
Personal Care Assistant
Community Home Health Care
04.2018 - 04.2020
Sales Associate
Acura
01.2018 - 01.2019
Assistant Manager
American Eagle Outfiters Aeries
09.2017 - 10.2019
Orthodontic Assistant/Receptionist
Advance Dentistry
02.2017 - 02.2018
Front Desk Agent
Equinox Gym
01.2015 - 01.2017
Child Care Educator
Great Day Family Child Care
06.2013 - Current
Waitress
Half Moon Seafood Restaurant
05.2013 - 05.2014
High School Diploma -
New Rochelle High School
09.2011 - 06.2015