Chelsea Deleon
Lubbock,TX
Summary
Reliable and hardworking Bar Manager works autonomously or in teams to serve over 300-500 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Asst. Manager
The Range
Lubbock, TX
08.2020 - Current
- Ensured efficient operations of the bar by managing staff and overseeing daily activities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Performed financial transactions accurately including cash handling and credit card processing.
- Trained new bartenders on policies, procedures, product knowledge, and responsible alcohol service.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Oversaw drink service at busy establishment serving over 500 guests nightly.
- Created signature beverages to increase revenue and patron loyalty.
General Manager
The Garden Live Music Cold Beer
Lubbock, TX
02.2021 - 11.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Booked all live music and food trucks for events according to event capacity
Bar Manager
The Library Bar
Lubbock, TX
12.2018 - 02.2021
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
The Library Bar
Lubbock, TX
03.2016 - 12.2018
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
Bachelor of Arts - Sociology
Texas Tech University
Lubbock08.2017
Skills
- Proficient in Mixology
- Outgoing Personality
- Customer Relationship Building
- Service Oriented
- Menu Updating
- Wine and Liquor Expertise
- Supervisory Experience
- Bar Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
The Garden Live Music Cold Beer
02.2021 - 11.2022
Asst. Manager
The Range
08.2020 - Current
Bar Manager
The Library Bar
12.2018 - 02.2021
Bartender
The Library Bar
03.2016 - 12.2018
Bachelor of Arts - Sociology
Texas Tech University
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