Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Education and Training
Timeline
Generic

CHRISTIAN MORALES VILLATORO

San Diego,CA

Summary

Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Friendly Bar Manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with 19 years of hands-on experience managing and supervising bar operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bar Manager

Xochi Restaurant
11.2020 - 02.2022
  • Developed and implemented innovative recipes for signature cocktails.
  • Created and maintained a comprehensive inventory of all alcoholic beverages and ingredients.
  • Maintained the cleanliness of bar area, equipment, utensils and glassware.
  • Provided exceptional customer service to guests in accordance with established standards.
  • Trained, coached and mentored junior mixologists on beverage preparation techniques and customer service best practices.
  • Ensured compliance with health and safety regulations at all times.
  • Monitored stock levels of alcohol, juices, syrups, garnishes and other ingredients used to prepare drinks.
  • Oversaw daily operations of the bar including scheduling staff shifts according to business needs.
  • Organized tasting sessions for customers to sample new cocktail creations before launching them on the menu.
  • Ordered supplies needed for the bar such as liquor bottles, glasses, ice cubes while adhering to budgetary constraints.
  • Collaborated with management team to identify opportunities for increased revenue through creative promotions or special offers related to drinks selection.
  • Worked closely with kitchen staff to ensure proper food-drink pairings were available on menus for customers' satisfaction.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives in a professional manner.
  • Conducted regular meetings with bartenders and servers to discuss performance issues or new initiatives related to beverage services.
  • Analyzed sales data from POS system in order to determine popular drink items that should be featured more prominently on menus.
  • Performed cash handling duties such as processing payments from customers using POS systems or manually counting money at end of shift.
  • Prepared weekly reports detailing sales figures, cost control measures taken or any other relevant information pertaining to bar operations.
  • Developed relationships with suppliers in order to secure discounts on bulk orders or negotiate better terms when placing orders.
  • Tested new products received from suppliers in order to evaluate their quality prior to adding them into the bar's inventory.
  • Coordinated promotional activities such as happy hour specials or themed nights aimed at increasing foot traffic during slow periods.

Bar Manager

Grand Palladium Hotels And Resorts
08.2018 - 12.2019
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.

Bar Manager

Four Seasons Hotel
03.2007 - 08.2018
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Monitored cash intake to reduce discrepancies.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Developed and implemented bartender training programs, policies and procedures.
  • Created signature beverages to increase revenue and patron loyalty.
  • Reorganized bar stations to streamline service flow.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.

Bar Manager

Club Med
11.2006 - 03.2007
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Created signature beverages to increase revenue and patron loyalty.

Bar Manager

Club Med
05.2006 - 11.2006
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Assisted with planning special events such as wine tastings or cocktail parties.

Bar Manager

Club Med
11.2005 - 05.2006
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Bar Assistant Manager

Club Med Columbus Isle
05.2005 - 11.2005
  • Ensured efficient operations of the bar by managing staff and overseeing daily activities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Supervised inventory control, ordering, stocking, and receiving of bar supplies.
  • Resolved customer complaints in a professional manner.
  • Performed financial transactions accurately including cash handling and credit card processing.
  • Trained new bartenders on policies, procedures, product knowledge, and responsible alcohol service.
  • Conducted weekly meetings with bartenders to review goals, performance reviews, operational issues.
  • Monitored employee attendance records for accuracy and compliance with company policy.
  • Assisted in developing marketing campaigns to promote new drinks or specials.
  • Created schedules for employees based on forecasted business levels.
  • Provided feedback to managers regarding staffing needs during peak hours or events.
  • Analyzed sales data to identify trends in order to maximize profits.
  • Collaborated with other departments such as kitchen staff to ensure smooth operation of restaurant services.
  • Adhered to state laws concerning sale of alcoholic beverages.
  • Ordered liquor from wholesalers according to established guidelines.
  • Implemented security measures such as ID checks for customers purchasing alcohol.
  • Managed payroll functions related to bar personnel including timekeeping systems.
  • Maintained safety standards for all staff members working in the bar area.
  • Prepared reports detailing sales figures, cost analysis, labor costs.

Bar Assistant Manager

Club Med
11.2004 - 05.2005
  • Developed and implemented innovative strategies to increase customer satisfaction.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Enforced health and safety regulations in the bar area.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Assisted with ordering supplies and restocking items as needed.
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Maximized efficiency by delegating tasks to staff members based on their skill sets.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Implemented cost control measures to reduce waste without compromising quality standards.
  • Adhered to strict budget guidelines when making purchasing decisions.
  • Identified opportunities for increasing revenue through creative promotions or marketing initiatives.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Supervised inventory control, ordering, stocking, and receiving of bar supplies.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness and organization of the bar area at all times.
  • Performed financial transactions accurately including cash handling and credit card processing.
  • Trained new bartenders on policies, procedures, product knowledge, and responsible alcohol service.
  • Conducted weekly meetings with bartenders to review goals, performance reviews, operational issues.
  • Monitored employee attendance records for accuracy and compliance with company policy.
  • Assisted in developing marketing campaigns to promote new drinks or specials.
  • Created schedules for employees based on forecasted business levels.
  • Provided feedback to managers regarding staffing needs during peak hours or events.
  • Analyzed sales data to identify trends in order to maximize profits.
  • Collaborated with other departments such as kitchen staff to ensure smooth operation of restaurant services.
  • Adhered to state laws concerning sale of alcoholic beverages.
  • Implemented security measures such as ID checks for customers purchasing alcohol.
  • Managed payroll functions related to bar personnel including timekeeping systems.
  • Developed standard operating procedures for the bar department.
  • Prepared reports detailing sales figures, cost analysis, labor costs.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.

Bar Supervisor

Club Med
05.2004 - 11.2004
  • Ensured efficient operations of the bar by managing staff and overseeing daily activities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Supervised inventory control, ordering, stocking, and receiving of bar supplies.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness and organization of the bar area at all times.
  • Performed financial transactions accurately including cash handling and credit card processing.
  • Trained new bartenders on policies, procedures, product knowledge, and responsible alcohol service.
  • Conducted weekly meetings with bartenders to review goals, performance reviews, operational issues.
  • Monitored employee attendance records for accuracy and compliance with company policy.
  • Assisted in developing marketing campaigns to promote new drinks or specials.
  • Created schedules for employees based on forecasted business levels.
  • Provided feedback to managers regarding staffing needs during peak hours or events.
  • Adhered to state laws concerning sale of alcoholic beverages.
  • Developed and implemented innovative strategies to increase customer satisfaction.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Enforced health and safety regulations in the bar area.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Assisted with ordering supplies and restocking items as needed.
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
  • Analyzed monthly sales data to identify areas of improvement within the bar environment.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Participated in weekly management meetings to discuss operational issues or concerns.
  • Maintained an organized workspace that met all sanitation requirements set forth by local authorities.
  • Performed opening and closing procedures each day.

Bartender

Club Med
11.2003 - 05.2004
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Assisted in setting up the bar for service shift.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Bartender Apprentice

Club Med
06.2003 - 10.2003
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Education

Bachelor - Hospitality Managment

E-cornell University
08-2022

Skills

  • Staff Training
  • Bar Management
  • Cost Control
  • Responsible Alcohol Service
  • Inventory Management
  • Event Coordination
  • Menu development
  • Menu Updating
  • Proficient in mixology
  • Inventory Control
  • Verbal and written communication
  • Supervisory Experience
  • Wine and liquor expertise
  • Safe serving knowledge
  • Team Leadership
  • Marketing and sales experience
  • Supply Ordering
  • Safety awareness
  • Outgoing Personality
  • Training and mentoring
  • Guest Interaction
  • Service-oriented mindset
  • Health codes compliance
  • Rule Enforcement
  • Performance monitoring
  • Restaurant Management
  • Customer service
  • Event planning
  • Cash handling
  • Team leadership
  • Promotional activities
  • Mixology techniques
  • Conflict resolution
  • Problem-solving
  • Health and safety
  • Customer relationship building
  • Guest interaction
  • Mixology expertise
  • Supervisory experience
  • Quality control

Languages

Spanish
Native/ Bilingual
English
Professional

Affiliations

  • Passionate about mixology, food, travel, exercise and the hospitality industry and having learning initiatives such as sharing knowledge!

Accomplishments

  • Participations in cocktail recipes for gastronomy magazines and recognition of the triple A in high service standards, as well as in the H Badge related to hygiene and safety.

Certification

  • Certification as a Sommelier by Onsom . Organización Nacional de Sommeliers de México.
  • Knowledge about Tequila, Mezcal, and wines.
  • Digital Marketing by BIIA Business Innovation Institute of America
  • Hospitality Managment for Ecornell University
  • Food and Beverage UNIVERSITÁ SDA BOCCONI SCHOOL MANAGEMENT
  • Developmet of management Competences by Instituto Tecnologico de Estudios Superiores Monterrey
  • Business Administration by Instituto Tecnologico de Estudios Superiores Monterrey
  • Restaurant Administration by CANIRAC. Puerto Vallarta, Jalisco, México
  • EcoSure Health Department Intelligence Certificate – Ecolab EcoSure.
  • LEAN Six Sigma Yellow Belt for Process Improvement – Various certifying bodies.
  • TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
  • Responsible Beverage Service Server (State of California department of alcohol beverage control).

Education and Training

other

Timeline

Bar Manager

Xochi Restaurant
11.2020 - 02.2022

Bar Manager

Grand Palladium Hotels And Resorts
08.2018 - 12.2019

Bar Manager

Four Seasons Hotel
03.2007 - 08.2018

Bar Manager

Club Med
11.2006 - 03.2007

Bar Manager

Club Med
05.2006 - 11.2006

Bar Manager

Club Med
11.2005 - 05.2006

Bar Assistant Manager

Club Med Columbus Isle
05.2005 - 11.2005

Bar Assistant Manager

Club Med
11.2004 - 05.2005

Bar Supervisor

Club Med
05.2004 - 11.2004

Bartender

Club Med
11.2003 - 05.2004

Bartender Apprentice

Club Med
06.2003 - 10.2003

Bachelor - Hospitality Managment

E-cornell University

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CHRISTIAN MORALES VILLATORO