Chelsea Dixon
Northglenn,CO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Project Assistant
Front Range Finishes
09.2021 - Current
- Completed multiple tasks simultaneously to optimize project completion.
- Performed work according to project schedules and established quality standards.
- Tracked project documents during every phase of development.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
- Prepared material orders to complete projects on time and within budget.
Store Manager
Golden Rock Shop
05.2021 - 09.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Store Manager
Victoria Secret & PINK
08.2020 - 04.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Store Manager
Victoria's Secret PINK
06.2019 - 08.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Merchandise Manager
Victoria's Secret PINK
04.2018 - 06.2019
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Merchandise Manager
Victoria's Secret PINK
04.2017 - 04.2018
- Drove sales growth in Apparel, Bras and Beauty categories
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Kept the store full and abundant through all phases of merchandise sell-down, constantly flexing displays through different levels of inventory and peak times.
Selling Manager
Victoria Secret
11.2016 - 04.2017
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Hired, supervised and coached over 15 employees on sales strategies to optimize performance.
- Set weekly goals for all store categories to increase sales over last year on a daily basis.
- Identified opportunities for growth within sales associates and collaborated with peer management and store manager to reach sales goal.
Selling Supervisor
Victoria Secret
06.2015 - 11.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Sales Specialist
Victoria's Secret PINK
10.2013 - 06.2015
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Drove team revenue totals by bringing in top sales numbers.
Education
High School Diploma -
Holbrook High School
Holbrook, MA05.2013
Skills
- Effective Working Relationships
- Business Growth Initiatives
- Focus and Follow-Through
- Coaching and Mentoring
- Originality and Creativity
- Performance Monitoring
- Hiring and Training
- Profit and Loss Control
- Performance Monitoring and Evaluation
- Operational Efficiency
Timeline
Project Assistant
Front Range Finishes
09.2021 - Current
Store Manager
Golden Rock Shop
05.2021 - 09.2021
Store Manager
Victoria Secret & PINK
08.2020 - 04.2021
Store Manager
Victoria's Secret PINK
06.2019 - 08.2020
Merchandise Manager
Victoria's Secret PINK
04.2018 - 06.2019
Merchandise Manager
Victoria's Secret PINK
04.2017 - 04.2018
Selling Manager
Victoria Secret
11.2016 - 04.2017
Selling Supervisor
Victoria Secret
06.2015 - 11.2016
Sales Specialist
Victoria's Secret PINK
10.2013 - 06.2015
High School Diploma -
Holbrook High School
Similar Profiles
Rebecca NicholRebecca Nichol
Certified/Licensed Veterinary Technician at Front Range Veterinary ClinicCertified/Licensed Veterinary Technician at Front Range Veterinary Clinic
Morgan PruittMorgan Pruitt
Tree Care Office Admin and Lawn Care Sales at Front Range ArboristsTree Care Office Admin and Lawn Care Sales at Front Range Arborists
Sophia MordecaiSophia Mordecai
Psychological Lab Assistant at Front Range Community College - Westminster CampusPsychological Lab Assistant at Front Range Community College - Westminster Campus
Chris CoffeeChris Coffee
Senior Asset Protection Manager at Lowes Home CentersSenior Asset Protection Manager at Lowes Home Centers
JACOB BROWNJACOB BROWN
Farm Hand at Buck Bergstrom FarmFarm Hand at Buck Bergstrom Farm