Chelsea Ebbert
Whitley City,KY
Summary
Proven leader and skilled cook at Cracker Barrel, adept in driving sales and enhancing guest satisfaction through effective team management and quality food control. Excelled in multi-unit team leadership and food safety, achieving top guest satisfaction. Developed impactful training programs, significantly improving staff retention and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grill Cook
Cracker Barrel
Corbin, KY
03.2019 - Current
- Cleaned and maintained kitchen equipment regularly.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Distributed food to team members with efficiency in high-volume environment.
- Provided support to crew members through all facets of food preparation and delivery.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Verified order accuracy and quality ahead of service to maintain standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Restocked stations and supplies during slower periods between rushes.
- Monitored food temperatures for proper cooking and safe consumption.
- Checked freshness and quality of ingredients.
Shift Leader
Cracker Barrel
Corbin, KY
03.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Employee Training Coordinator
Cracker Barrel
London Ky
12.2023 - 07.2024
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Analyzed and assessed training program for effectiveness, identified underperforming areas and planned corrective solutions.
- Supported and trained staff members to achieve and maintain top client satisfaction.
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and executed strategies to improve training program performance.
- Planned and conducted staff trainings with emphasis on developing areas.
- Selected, developed and delivered classroom and online training materials to meet program needs.
Server
Cracker Barrel
Somerset Ky
03.2019 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Mccreary Central High School
Stearns, KY05.2008
Skills
Coaching
Multi unit team leardership
Cooking
Communication
Team management
Shift management
New hire onboarding
Driving sales
Staff retention
Guest satisfaction
Quality food control
Food safety
Certification
Servsafe Food Handler certified
ServSafe management certified
ServSafe alcohol
Timeline
Employee Training Coordinator
Cracker Barrel
12.2023 - 07.2024
Grill Cook
Cracker Barrel
03.2019 - Current
Shift Leader
Cracker Barrel
03.2019 - Current
Server
Cracker Barrel
03.2019 - 11.2022
Mccreary Central High School