Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chelsea Enloe

Bartlett,TX

Summary

Dependable server with 10 years of experience who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience

Work History

Office Administrator

Story Realty
03.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

New Accounts Representative

Citizens National Bank
06.2022 - 08.2023
  • Presented new and additional products and services to existing customers.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

Barista

Starbucks
10.2021 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Server Shift Leader

Sodolaks Beefmasters
10.2015 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Bar Manager

Big League Dreams Sports Parks
06.2015 - 10.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Server

Dave & Buster's
05.2013 - 07.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

No Degree - Marine Biology

Texas A&M University - Corpus Christi
Corpus Christi, TX

High School Diploma -

Hutto High School
Hutto, TX
06.2012

Skills

  • Assignment Delegation
  • Food Safety
  • Dining Room Management
  • Cleaning and Sanitation
  • POS Systems
  • Customer Service Management
  • Sales Promotion
  • Bar Management
  • Banking Operations Knowledge
  • Cash Handling
  • Telephone Reception

Additional Information

REFERENCES:

MACI HUNT, former co-worker 903-512-0466

MEGAN CONTRERAS, former manager 979-218-3836

Timeline

New Accounts Representative

Citizens National Bank
06.2022 - 08.2023

Barista

Starbucks
10.2021 - 06.2023

Office Administrator

Story Realty
03.2021 - Current

Server Shift Leader

Sodolaks Beefmasters
10.2015 - 08.2019

Bar Manager

Big League Dreams Sports Parks
06.2015 - 10.2015

Server

Dave & Buster's
05.2013 - 07.2014

No Degree - Marine Biology

Texas A&M University - Corpus Christi

High School Diploma -

Hutto High School

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Chelsea Enloe