Chelsea Espina
Miami,FL
Summary
Focused and reliable drink runner bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
8
8
years of professional experience
Work History
Drink Runner
Papi Steak
07.2021 - Current
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Received over 350 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Server /Bartender
W Hotel
04.2021 - 07.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bottle Service Waitress
Casa Tiki
11.2020 - 04.2021
- Increased sales significantly by upselling higher-end products to customers.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses.
- Checked guests' identification before serving alcoholic beverages.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Inspected dishes and utensils for cleanliness.
Server
Earls Kitchen + Bar
03.2014 - 03.2020
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2013
Skills
- Cleaning and Sanitizing
- Time Management
- Order Delivery Practices
- Cash Handling
- Service Quality
- Cleanliness Standards
Timeline
Drink Runner
Papi Steak
07.2021 - Current
Server /Bartender
W Hotel
04.2021 - 07.2021
Bottle Service Waitress
Casa Tiki
11.2020 - 04.2021
Server
Earls Kitchen + Bar
03.2014 - 03.2020
High School Diploma -
Coral Reef Senior High School
Similar Profiles
Estefania AgudeloEstefania Agudelo
Lead Server Trainer at Papi SteakLead Server Trainer at Papi Steak
Megan HewsonMegan Hewson
Restaurant Server at Papi GrandesRestaurant Server at Papi Grandes
Alexsandra BarronAlexsandra Barron
Cashier at Too Good PapiCashier at Too Good Papi