Estefania Agudelo
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Lead Server Trainer
Papi Steak
08.2021 - 04.2022
- Cultivated profitable client relationships.
- Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Assisted in new employees onboarding and orientation to cultivate seamless transitions.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Provided our guest with extensive knowledge in food and wine.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
Lead Server Trainer
Komodo
10.2018 - 08.2021
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Provided training for new staff encompassing guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Worked with event coordinators to ensure appropriate and adequate accommodations for events.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Exemplified keen attention to detail in answering guests’ inquiries, resolving issues promptly, and assisting guests in an informative and helpful manner.
Lead Server Trainer
Matador Room Miami Beach Edition Hotel
03.2016 - 10.2018
- Strong attention for detail with proven ability to quickly learn all aspects of new menus and specialties.
- Tailored my customer service skill set to the needs of each guest.
- Excellent communication and interpersonal skills-at all levels.
- Successfully multitasked while remaining professional and courteous in high energy environment.
- Delegated tasks to team members to optimize productivity.
- Solid experience working proactively within teams.
Lead Server
Michael Mina 74 Restaurant, Fontainebleau Resort
11.2013 - 03.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Fantastic memory and excellent listening skills, resulting in highly accurate order placement.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Bartender
Marriot International
02.2011 - 04.2013
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Assisted with inventorying beverage stock and bar supplies.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelors - Biology
Florida International University
Miami, FL12.2022
Bachelor of Arts - Liberal Arts And Natural And Applied Sciences
Florida International University
Miami, FL12.2022
Associate of Arts - Chemistry
Miami Dade College
Miami, FL05.2013
Skills
- Goal Setting
- In-Depth Research
- Verbal and written communication
- Teamwork and Collaboration
- Attention to Detail
- Client Relationship Building
- Self Motivation
- Adaptability
- Industry Networking
Languages
Spanish
Native or Bilingual
Timeline
Lead Server Trainer
Papi Steak
08.2021 - 04.2022
Lead Server Trainer
Komodo
10.2018 - 08.2021
Lead Server Trainer
Matador Room Miami Beach Edition Hotel
03.2016 - 10.2018
Lead Server
Michael Mina 74 Restaurant, Fontainebleau Resort
11.2013 - 03.2016
Bartender
Marriot International
02.2011 - 04.2013
Bachelors - Biology
Florida International University
Bachelor of Arts - Liberal Arts And Natural And Applied Sciences
Florida International University
Associate of Arts - Chemistry
Miami Dade College
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