Summary
Overview
Work History
Education
Skills
References
Timeline
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Rafael Ramirez

Carrollton,TX

Summary

Results-driven professional with a strong background in new restaurant management and leadership. Experienced in successfully opening and managing new restaurants, driving growth and expansion. Skilled in operational excellence and delivering exceptional customer experiences. Proven ability to develop and implement strategies to optimize efficiency, increase profitability, and foster a positive work environment. Passionate about creating memorable dining experiences that exceed expectations and drive customer loyalty.

Overview

11
11
years of professional experience

Work History

Lead Server Trainer

The Capital Grille
06.2021 - Current
  • Exceeded expectations by consistently meeting and surpassing The Capital Grille's serving standards
  • Maintained a high level of knowledge regarding menu items and allergies, ensuring accurate descriptions
  • Applied expertise in wines and spirits to provide valuable assistance to customers with their beverage choices.
  • Maintaining accuracy in entering guest orders into the point-of-sale system.
  • Equipped with the skills to guide and instruct newly hired servers using The Capital Grille server training manual

NRO Corporate Trainer

Fogo De Chao
06.2013 - 09.2017
  • Executed curriculum implementation and training aid strategies
  • Instructed bussers, servers, and bartenders on the proper implementation of Fogo De Chao's service procedures and job responsibilities.
  • Deliver daily reviews and progress reports to lead Corporate Training Manager.


Banquet Captain

Gaylord Texan Resort & Convention Center
05.2018 - 03.2020
  • Provided clear direction to banquet servers on how to set up and execute banquet events.
  • Maintained regular communication with banquet chefs to ensure service goals were met and provide an exceptional guest experience.
  • Accurately following steps of service
  • Ensured a high level of customer satisfaction through excellent service
  • Conducted set up and tear down activities for event venues, based on the following day's event orders.

Shift Lead Manager/Large Packaging Invoicing

RSR Group INC.
01.2020 - 06.2021
  • Delivered exceptional results by surpassing warehouse targets and significantly contributing to logistics growth.
  • Verified order accuracy by comparing received orders with corresponding invoices
  • Maintained compliance with shipping restrictions through proper package labeling
  • Successfully handled orders for government contracts
  • Ensured accuracy and timeliness in invoicing process for large ammo pallets exceeding 250k rounds
  • Maintained strict adherence to safety guidelines and company policies.

Bar Supervisor/Lead bartender

Drug Store Cowboy
08.2017 - 12.2018
  • Organized and oversaw employees working at a bar
  • Maintained accurate and up-to-date records of bar inventory
  • Ensured sales accuracy by reviewing all POS checkout receipts
  • Designed unique menus that showcased seasonal flavors
  • Maintained responsibility for overseeing all cash drawer operations
  • Successfully managed and executed large-scale events and promotional parties.

Banquet Server

Hilton Anatole
10.2017 - 09.2018
  • Responsible for accurate setup of Event Orders
  • Accurately following steps of service
  • Ensuring all guests receive excellent service
  • As events conclude ensure all equipment is returned to its proper storage facility.

Education

Associates in Dietetics -

Oakton Community College
Des Plaines, IL
06.2014

Skills

  • Proficient in Google Docs, Word processor, Excel spreadsheet
  • Aloha, Micros, Darden Dash POS
  • Bilingual in English, Spanish, Portuguese
  • Extensive wine and spirits knowledge
  • Ability to organize and lead a team towards a common service goal Strong leadership skill set and able to inspire a group in order to exceed service expectations and standards

References

  • Moe Ashar, Banquet Manager, Gaylord Texan, (817) 778-2772
  • Mihn Ho, Managing Partner, The Capital Grille, Plano,Tx (972) 398-2221
  • Paolo Serafini, General Manager, Fogo De Chao, Chicago, IL, (312) 774-8679

Timeline

Lead Server Trainer

The Capital Grille
06.2021 - Current

Shift Lead Manager/Large Packaging Invoicing

RSR Group INC.
01.2020 - 06.2021

Banquet Captain

Gaylord Texan Resort & Convention Center
05.2018 - 03.2020

Banquet Server

Hilton Anatole
10.2017 - 09.2018

Bar Supervisor/Lead bartender

Drug Store Cowboy
08.2017 - 12.2018

NRO Corporate Trainer

Fogo De Chao
06.2013 - 09.2017

Associates in Dietetics -

Oakton Community College

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