Chelsea Estrada
Baytown,TX
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR
DHL Supply Chain
LaPorte, TX
01.2022 - Current
- Met personal, team and company goals in customer service environment
- Answered inbound calls to handle various concerns, set appointments, and close sales.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
- Collaborated with colleagues and co-workers to deliver a quality customer experience.
- Enhanced customer satisfaction with fast, knowledgeable service
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Processed orders, prepared correspondences, and completed required documentation
- Gathered and verified required customer information for tracking purposes
Merchandising
home depot
Baytown
12.2017 - 03.2018
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Delivered on visual merchandising objectives with expert management of guest engagement, in-store events and special promotions
- Executed successful replenishment in close collaboration with merchandising and stock teams
- Handled merchandising, pricing and organizational requirements
- Restocked shelves and bins with strategic merchandising methods to drive sales
- Completed front-lane merchandising and recovery to promote clean and tidy store appearance
- Followed company merchandising guidelines and plan-o-grams
Cahier/Customer Service/fulfillment
macys
Baytown
11.2017 - 12.2017
- Delivered fast and friendly service to handle questions and service complaints
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
Education
High school -
Baytown, TXSkills
- Positive attitude
- Process Improvement
- Attention to Detail
- Adaptability
- Conflict Resolution
- Effective Communication
- Multitasking
- Microsoft Excel
- Fast learner
Certification
Food Handler Certification
Languages
English, Fluent
Timeline
CSR
DHL Supply Chain
01.2022 - Current
Merchandising
home depot
12.2017 - 03.2018
Cahier/Customer Service/fulfillment
macys
11.2017 - 12.2017
High school -
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