A motivated certified project manager & scrum master practicing agile methodologies within the last 5 years. Accomplished servant-leader of delivering projects on time and on a budget by effectively collaborating, facilitating, leading, and coaching Scrum teams and organizations. Passionate about ensuring client agile support with a positive experience.
Work History
Project Manager
Consar
Accra, Ghana
Jan2022 - 08.2024
Planning, facilitating, and building projects
Communicating with the general contractor, subcontractors, and owner
Reviewing budgets, double-checking adherence to regulations, and tracking supply arrival timelines
Conducted extensive planning, including cost estimation, before the construction begins.
Analyzed various factors such as materials, labor, equipment, and contingencies, which helped in setting realistic budgetary targets.
Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
Facilitating Weekly meetings
Oscillating between the office and the jobsite to ensure due diligence was being carried out correctly.
Worked with Product Owner in maintenance of the Product Backlog.
Engaged in continuous learning of Agile/Scrum techniques and utilized findings with the team.
Provided general guidance to team members on Agile principles.
Preparing weekly reviews of the Theme, Epics, User Stories.
Assisted in setting up processes, dashboards, and stories in Jira.
Working to identify and eliminate obstacles that prevent the team from achieving their goals and ensure effective communication within and across project teams.
Conducting daily standup calls working in an agile project team with specific goals and deliverables aligned to all team members.
Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Miss Univerve Ghana 2020
Miss Universe Organization
Accra, Ghana
Sep2020 - Oct2021
Miss Universe Organization- Miss Universe Ghana 2020
Reigned as Miss Universe for one year and represented Ghana for the Miss Universe Competition
Championed the cause for building awareness against the stigmatization of Autism in Ghana
Responsible for delivering on the overall organizational vision on impact as well as market penetration strategies and implementation.
Responsible for all public speaking engagements and public engagements during my reign.
Developed an Autism Awareness campaign during my reign as Miss Universe Ghana 2020. Created a media campaign geared towards the elimination of the stigma of autism in Ghana. Solicited support form past presidents H.E Rawlings, J. Kuffuor, J. Mahama, & the current president Akufuo Addo, who joined me in lending their voices in support of families suffering from the stigma of autism. Garnered funding and support from leading corporations to create awareness & fight the stigma against autism. and provided educational materials.
Jr. Agile Scrum Master
Santander Bank Us
Boston, MA
Aug2019 - Aug2020
Facilitated sprint planning, retrospective, and sprint demos
Interfaced with program management office to ensure project goals and requirements are being met.
Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
Track and communicate sprint status with management and other corporate stakeholders.
Worked with product owners and scrum teams to groom stories in advanced.
Support the product owner and the team by understanding the product vision
Customer Support Specialist
Amazon
Chicago, IL
Jan2017 - Jan2018
Serviced existing customer accounts and improved customer retention
Tracked customer interactions from orders through billing
Performed efficient troubleshooting of account issues for customer items that are to be shipped.
Worked with established comprehensive customer data base, making sure products are shipped to them on time.
Coordinated focus groups and customer satisfaction surveys.
Recommended improvements in service procedures on the shop floor line.