Hi, I’m
Chelsea Featherstone
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
years of professional experience
Work History
Datacom Professionals
Office Manager
07.2022 - Current
Job overview
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established team priorities, maintained schedules and monitored performance.
The Pub
Lead Bartender
10.2022 - 07.2023
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cypress Grill
Lead Bartender
06.2019 - 09.2022
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Ulta Beauty Inc.
Top Prestige Beauty Advisor
10.2018 - 03.2019
Job overview
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Taught customers how to apply makeup and recommended optimal products.
- Opened new product boxes and stocked items in displays.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Grand Valley State UniversityAllendale, MI
No Degree from Clinical Psychology
Charles Stewart Mott Community CollegeFlint, MI
No Degree from Social Work
South Georgia Technical CollegeAmericus, GA
Master's Cosmetology License from Cosmetology
12.2020
Byron Area High SchoolByron, MI
High School Diploma
06.2016
Skills
- Research and Analysis
- Data Communications
- Email Correspondence
- Calendar Management
- Biweekly Payroll Processing
- Strategic Planning
- Handling Complaints
- Scheduling
- Microsoft Office
- Customer Relations
Timeline
Lead Bartender
The Pub
10.2022 - 07.2023
Office Manager
Datacom Professionals
07.2022 - Current
Lead Bartender
Cypress Grill
06.2019 - 09.2022
Top Prestige Beauty Advisor
Ulta Beauty Inc.
10.2018 - 03.2019
Grand Valley State University
No Degree from Clinical Psychology
Charles Stewart Mott Community College
No Degree from Social Work
South Georgia Technical College
Master's Cosmetology License from Cosmetology
Byron Area High School
High School Diploma
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