FYORELLA MONTERO MUNOZ
Bothell,WA
Summary
Results-driven bilingual professional with a proven track record of building strong client relationships, streamlining operations, and delivering exceptional customer experiences. Known for combining strategic thinking with a service-first mindset, I thrive in fast-paced environments where organization, communication, and problem-solving drive success. With experience spanning business operations, mortgage lending, and customer relationship management, I am passionate about creating meaningful connections, improving processes, and helping organizations achieve lasting growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Silverlining Roof LLC
Bothell, WA
05.2024 - Current
- Developed and maintained effective working relationships with colleagues and clients.
- Coordinated daily office operations to ensure efficient communication and task management.
- Organized records of projects, customer details, and financial transactions for easy retrieval.
- Handled billing and payment processing, ensuring accuracy and timely follow-up on accounts.
- Contributed to improvements in office systems and workflows to enhance efficiency.
- Prepared important documents including contracts, estimates, invoices, and permits.
- Supported sales team by tracking leads, managing proposals, and assisting with customer follow-ups.
- Ensured compliance with local regulations by coordinating permits and maintaining documentation.
Mortgage Loan Officer
Benedetti Capital Group
Bothell, WA
02.2024 - 04.2024
- Guided clients through home loan research, application approval, and closing processes.
- Conducted client meetings to assess individual home loan needs.
- Explained differences between first-time mortgages and refinancing options.
- Analyzed clients' income, credit history, and down payment for optimal loan program selection.
- Maintained consistent communication via telephone and email with mortgage applicants.
- Provided updates throughout home loan processes to ensure timely deadlines and issue resolution.
- Informed clients of application status changes, including approvals and denials.
- Cultivated positive relationships while demonstrating proficiency in mortgage software systems.
Mortgage Loan Officer
CrossCountry Mortgage
Bothell, WA
09.2023 - 01.2024
- Assessed client home loan needs in meetings to tailor solutions.
- Guided clients through entire home loan application and closing processes.
- Clarified mortgage options and eligibility criteria for better decision-making.
- Evaluated financial information, including income and credit history, for optimal program selection.
- Maintained ongoing communication with applicants via calls and emails.
- Coordinated with processors and underwriters to prepare essential documentation.
- Provided updates during the loan process, promptly addressing concerns.
- Communicated application results clearly to ensure understanding of approvals or rejections.
Host
Bonefish Grill
Bothell, WA
08.2023 - 10.2023
- Delivered top-quality customer experiences while exceeding expectations.
- Maintained effective telephone communication for dinner reservations and restaurant services.
- Developed courteous relationships with customers and team members to ensure satisfaction.
- Executed pre-bussing of tables and managed food and drink service efficiently.
- Coordinated communication between front-of-house and kitchen staff for seamless operations.
- Resolved guest concerns professionally, fostering a welcoming atmosphere.
- Adapted quickly to new software applications, enhancing operational efficiency.
- Assisted with reservations while maintaining accurate waitlist records.
Accounting/Admin Assistant
PSR Mechanical
Seattle, WA
10.2022 - 08.2023
- Conducted supervision of front desk operations to optimize administrative performance.
- Handled communication with staff and vendors about receivables as instructed by manager.
- Cultivated professional relationships to promote effective teamwork.
- Updated procedural manuals based on current computer systems practices.
- Assisted AR coordinator by addressing customer concerns and processing credit cards.
- Generated purchase orders in direct coordination with vendors for timely delivery.
- Maintained organized filing systems for retention of important documents.
- Operated various office equipment to support daily operations efficiently.
- Developed and maintained filing systems for confidential documents and records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Operations Assistant and Mortgage Loan Officer Assistant
Home Trust Financial
Kirkland, WA
09.2021 - 07.2022
- Supported operations manager in planning routine activities and special projects effectively.
- Coordinated daily operations to support team efficiency and workflow.
- Assisted in managing client documentation and ensuring compliance with regulatory standards.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Assisted loan officers in processing mortgage applications and gathering required documentation.
- Delivered administrative and clerical assistance to mortgage loan originators and branch managers during loan production.
- Addressed problems promptly, ensuring customer satisfaction remained a priority.
- Created and updated tracking spreadsheets in Microsoft Excel for operational tracking.
- Gathered, organized, and inputted information into digital databases for streamlined access.
Mortgage Loan Officer Assistant
Home Trust Financial
Kirkland, WA
06.2020 - 09.2021
- Collaborated with loan officer to develop application profiles and ensure accurate information throughout process.
- Compiled applicant documentation including credit reports, employment verifications, and financial history.
- Documented borrower information in loan processing system, resolving any discrepancies promptly.
- Verified credit histories, personal references, and employment backgrounds for applicants.
- Coordinated with realtors and title companies to resolve discrepancies and keep teams informed on progress.
- Organized files per loan officer checklist and submitted promptly to loan processor.
- Assisted with timely loan closings and funding activities through effective management of task checklists.
- Generated weekly pipeline updates for management team to monitor progress.
Store Manager
The French Bakery
Bellevue, WA
06.2019 - 05.2020
- Maximized sales while minimizing shrinkage through exceptional customer service and strict adherence to standard practices.
- Maintained optimal product levels and controlled inventory to enhance stock rotation.
- Managed cash control and executed store opening and closing procedures efficiently.
- Supervised front counter operations, addressing guest inquiries regarding products.
- Fostered team collaboration and performance by cultivating a supportive environment.
- Guided store employees in a fast-paced setting through proactive communication and constructive feedback.
- Reviewed performance metrics to assess productivity goals and activity levels.
- Implemented effective inventory management practices to streamline ordering processes.
Shift Leader
The French Bakery
Bellevue, WA
05.2018 - 06.2019
- Delivered exceptional training and leadership to elevate team performance and achieve targets.
- Maintained positive customer relations by proactively addressing issues and implementing solutions.
- Ensured clean, organized production areas to prevent violations and reduce work delays.
- Cultivated rapport with colleagues to enhance morale and support employee retention.
- Prepared shift summary reports for supervisors while consistently communicating goals and progress.
- Inspected production areas regularly to verify proper functionality of equipment.
Customer Service Associate
The French Bakery
Bellevue, WA
11.2017 - 05.2018
- Managed daily interactions with high volume of customers, ensuring satisfaction through positive engagement.
- Implemented customer service initiatives that reduced wait times and enhanced operational efficiency.
- Coordinated appointment scheduling, special order requests, and merchandise pick-up arrangements for streamlined customer experiences.
- Provided detailed product information and informed customers of special promotions.
Education
Associate in Arts & Sciences -
Bellevue College
Bellevue, WA06-2018
Associate in Arts -
Bellevue College
Bellevue, WA06-2018
High School Diploma -
Sammamish High School
Bellevue, WA06-2014
Skills
- Office operations
- Administrative support
- Clerical support
- Microsoft Office proficiency
- Financial management
- Data organization
- Customer communication
- Research analysis
- Multitasking and time management
- Team leadership
- Bilingual in Spanish and English
- Satisfaction strategies
- Emotional intelligence
- Patience and positivity
- Creativity and resourcefulness
- Willingness to learn
Languages
Spanish
Native/ Bilingual
Certification
- Mortgage Loan Officer NMLS # 2135134
Timeline
Office Manager
Silverlining Roof LLC
05.2024 - Current
Mortgage Loan Officer
Benedetti Capital Group
02.2024 - 04.2024
Mortgage Loan Officer
CrossCountry Mortgage
09.2023 - 01.2024
Host
Bonefish Grill
08.2023 - 10.2023
Accounting/Admin Assistant
PSR Mechanical
10.2022 - 08.2023
Operations Assistant and Mortgage Loan Officer Assistant
Home Trust Financial
09.2021 - 07.2022
Mortgage Loan Officer Assistant
Home Trust Financial
06.2020 - 09.2021
Store Manager
The French Bakery
06.2019 - 05.2020
Shift Leader
The French Bakery
05.2018 - 06.2019
Customer Service Associate
The French Bakery
11.2017 - 05.2018
Associate in Arts & Sciences -
Bellevue College
Associate in Arts -
Bellevue College
High School Diploma -
Sammamish High School