Joanne Querijero
Laguna Hills,Hills
Summary
Reliable and detail-oriented Office Manager and Administrative Professional with experience overseeing daily office operations, payroll, HR support, invoicing, proposals, permits, insurance, vendor research, scheduling, sales and customer service. Organized, flexible and capable of managing multiple responsibilities while maintaining accuracy and professionalism.
Overview
7
7
years of professional experience
Work History
Office Manager
Chaisson General Contractors Inc.
Irvine, California
02.2022 - Current
- Managed office operations for Chaisson General Contractors Inc.
- Coordinated payroll, timesheets, and employee records.
- Processed invoices, payments, and accounts payable document.
- Maintained contract files, permits, and project paperwork.
- Scheduled meetings, deliveries, and subcontractor communications.
- Answered phones and directed client inquiries.
- Organized vendor records, purchase orders, and office supplies.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
Front Desk Receptionist/Scheduler/Sales Call
Swim Safe Swim School
Orange, California
06.2024 - 12.2024
- Greeted families and swimmers at front desk for swim lesson check-in.
- Answered calls and emails for class schedules, enrollment, and account questions.
- Scheduled swim lessons and coordinated instructor calendars with parents.
- Processed registrations, cancellations, and student account updates in school records.
- Collected payments and issued receipts for lesson fees and memberships.
- Maintained reception area and organized forms, files, and customer information.
- Assisted with swimmer attendance, roster changes, and daily front desk tasks.
- Supported Swim Safe staff with communication and family service needs.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled lessons and coordinated class changes for parents and instructors.
- Processed registrations, payments, and billing updates for Swim Safe families.
- Answered phones and resolved questions about swim lessons, schedules, and policies.
- Greeted families and swimmers at front desk with friendly, professional service.
- Updated student records and attendance logs in school systems.
- Supported instructors with roster changes, waitlists, and daily class check-in.
- Promoted swim school programs and communicated lesson details to prospective families.
- Maintained reception area, materials, and front desk organization.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Assisted in the management of the company's social media accounts.
Care Giver
Anazasi - Direct
Montebello, California
04.2019 - 01.2024
- Administered medications and tracked care schedules with accuracy.
- Assisted clients with bathing, dressing, grooming, and daily personal care.
- Prepared meals and followed dietary instructions for client needs.
- Monitored client health changes and reported concerns to supervisors.
- Supported mobility, transfers, and safe movement throughout home settings.
- Maintained clean living areas and sanitized client care equipment.
- Guided new caregivers on client routines, safety practices, and household procedures.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented care activities and updated direct support records for Anazasi Direct.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
Education
Bachelor of Science - Marketing
Philippine School of Business Administration
Quezon City, Philippines03-2004
Skills
- Payroll administration
- Bookkeeping reconciliation
- Records management
- Office operations
- Microsoft Excel
- Invoice processing
- Customer service
- Vendor relations
- Attention to detail
- Written communication
- Time management
- Operations management
- Data entry
- Office administration
- Scheduling
- Office management
- Scheduling coordination
- Payroll processing
- Bookkeeping
- Calendar coordination
Timeline
Front Desk Receptionist/Scheduler/Sales Call
Swim Safe Swim School
06.2024 - 12.2024
Office Manager
Chaisson General Contractors Inc.
02.2022 - Current
Care Giver
Anazasi - Direct
04.2019 - 01.2024
Bachelor of Science - Marketing
Philippine School of Business Administration