MELODY FRANK

• Oversaw operations of the Customer Service team for incoming and outgoing sales.
• Oversaw the company website operations.
• Directed revenue-driving initiatives within ticketing processes.
• Oversaw agenda and direction for all Board meetings.
• Managed execution of events efficiently.
• Administered HR functions ensuring smooth operations across employee categories.

Oversaw time off system and policy management.

Oversaw system and policies for FMLA.

Maintain comprehensive job descriptions for plant staff and office personnel.

Managed talent acquisition and onboarding initiatives.

Provided backup support for payroll processing.

Supported initiatives to foster positive employee relations.

Spearheaded HRIS modules' implementation.

Oversaw implementation and regular upkeep of Kronos.

Implemented recruitment initiatives.

Developed comprehensive orientation programs.

Maintained accurate job requirements for all roles.

Oversee organization and management of all historical and current HR documents.

Developed employee handbook to align with updated human resource procedures.

Conducted investigations, maintained records, and represented company at hearings for legal adherence.

Manage distribution and facilitation of employee benefits.

Oversee employee safety training, ensuring OSHA300 standards.

Executed detailed internal inquiries into harassment, assault, and accidents.

• Handled relations with union and non-union workforce.
• Spearheaded timely execution of payroll updates.
• Oversaw FMLA, STD, and LOA processes.
• Administer health programs for employees.
• Enhanced sourcing strategies to find skilled candidates.
• Facilitated successful company events focusing on employee engagement.
• Managed union agreement terms.