Chelsea Flores
Arcadia,FL
Summary
Dynamic leader with a proven track record at BlueStreak LLC, enhancing operational efficiency and team development. Skilled in billing software proficiency and fostering strong relationships, I significantly streamlined billing processes and improved cross-departmental collaboration. Expert in financial reporting and influencing skills, I consistently exceed performance goals.
Overview
9
9
years of professional experience
Work History
Billing Supervisor
BlueStreak LLC
Fort Myers, FL
04.2024 - Current
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Assisted in the preparation of annual budgeting process for billing department operations.
- Resolved customer complaints or answered customers' questions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Ensured timely processing of customer payments by setting up payment plans and negotiating settlements as needed.
- Implemented continuous improvement initiatives designed to streamline existing processes for greater operational efficiency.
- Worked with team members to identify and develop process improvements.
- Prepared monthly reports detailing outstanding debtors' balances along with recommendations for improving collections efforts.
- Collaborated with other departments such as sales and marketing on special projects related to pricing structure updates or promotional campaigns.
- Maintained records of all transactions including billings, payments received, and any adjustments made to customer accounts.
- Worked closely with sales team to ensure that all orders are billed correctly prior to shipping goods out.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Formatted documents with Microsoft products to follow specific corporate style guides.
Quality Control Inspector
Lamberts Cable Splicing
Fort Myers, FL
05.2023 - 03.2024
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Learned new testing methods through continued education and research.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Trained new employees on proper use of test equipment and inspection techniques.
- Notified supervisors or other relevant personnel of test or production issues.
- Used specialized tools to take precise measurements of various aspects of samples.
- Reviewed customer complaints and identified potential sources of quality issues.
- Repaired malfunctions, reassembled items, and performed final tests.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Wrote detailed reports outlining performance, quality and defect rates.
- Recommended essential corrective actions based on test results.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Inspected and repaired products to meet project expectations.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Calibrated products to match design and operational specifications.
- Provided safety information to contractors, engineers, or test equipment operators.
- Analyzed data from process control systems to identify trends in product quality.
Team Leader
Lowes Home Improvment
Port Charlotte, Florida
02.2020 - 05.2023
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assessed company operations for compliance with safety standards.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Created training materials and conducted group trainings on new processes or procedures.
- Generated sales by executing sales cycle processes from prospecting to contract negotiations.
- Reviewed customer invoices for accuracy before sending out for payment processing.
- Prepared monthly, quarterly, and annual financial statements in accordance with established guidelines.
Route Driver
SunBulb Co
Arcade, Florida
04.2016 - 01.2020
- Drove truckloads to customer sites daily and completed proper paperwork.
- Maintained accurate delivery records, including times, mileage, and customer signatures.
- Issued sales promotion materials to customers to boost sales.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Unloaded and reloaded delivery items.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Adhered strictly to safety requirements while operating a commercial vehicle.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Followed all traffic laws and regulations to ensure safe and efficient delivery operations.
- Participated in safety meetings and training sessions to stay informed on best practices.
- Participated in route set up planning with professionals, identifying areas of construction and road work to avoid.
- Moved materials blocking access to delivery areas.
- Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
- Reported any vehicle maintenance issues immediately to management to prevent delays.
- Organized merchandise and sales promotion displays to attract customers.
- Loaded and unloaded delivery vehicles with products to ensure accurate order fulfillment.
- Maintained professional appearance and attitude at all times while representing the company.
- Identified prospective customers by using business directories and following leads from existing clients.
- Delivered goods to customers in a timely and accurate manner.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Followed DOT regulations when driving commercial motor vehicles.
Education
Medical Assistant
Rasmussen University
Fort Myers, FL08-2024
High School Diploma -
Penn Foster Career School
Scranton, PA01-2021
Skills
- Reporting skills
- Team development
- Invoice processing
- Statement processing
- Business operations support
- Billing cycle management
- Verbal and written communication
- Invoicing proficiency
- Financial reporting
- Monthly billing management
- Billing software proficiency
- Collection practices
- Insurance claim processing
- Long-haul driving
- Materials transport
- GPS and route planning
- Route planning
- Sales professional
- Billing and payments
- Software design
- Business analysis
- Microsoft office
- Records management
- Deadline management
- Workflow management
- Quality control
- Change management
- Relationship building
- Influencing skills
- Risk management
Timeline
Billing Supervisor
BlueStreak LLC
04.2024 - Current
Quality Control Inspector
Lamberts Cable Splicing
05.2023 - 03.2024
Team Leader
Lowes Home Improvment
02.2020 - 05.2023
Route Driver
SunBulb Co
04.2016 - 01.2020
Medical Assistant
Rasmussen University
High School Diploma -
Penn Foster Career School