Mark Hahner
Reno,NV
Summary
Dedicated individual adept at public, vendor, and community relations, staff development, project management and a strong decision maker who understands the importance of an organization's relevance in the marketplace.
Diligent experienced leader with proven background in overseeing billing operations and ensuring accurate financial transactions. Managed billing processes and resolved discrepancies to maintain financial integrity. Demonstrated expertise in team management and workflow optimization.
Overview
12
12
years of professional experience
Work History
Billing Supervisor
Prime Healthcare Services
Reno, NV
07.2024 - 04.2026
- Support the implementation of strategies to optimize the revenue cycle process, ensuring accurate and timely billing and reimbursement.
- Monitor key performance indicators (KPIs) selected by Senior Management to identify areas for improvement and implement corrective actions.
- Manage and mentor the Billing and AR Specialists while partnering with key stakeholders throughout the revenue cycle workflow, from verification of patient insurance information to final claim resolution and payment posting.
- Collaborate with internal and external teams, including admitting, registration, and administrative personnel, to ensure effective coordination of billing and collection efforts.
- Support the implementation of procedures for efficient payment posting and reconciliation processes, and routing payments into the EHR.
- Manage the daily adjustment review process ensuring timely approval.
- Oversee and audit daily payment posting and bank reconciliation.
- Stay informed about changes in reimbursement rates, fee schedules, and contractual obligations to ensure accurate billing and payment posting.
- Provide senior management with accurate and insightful reports which provides information to support strategic decision-making.
- Monitor revenue cycle metrics and benchmarks to drive operational efficiency and success.
- Supervised billing operations, ensuring accurate invoicing and adherence to compliance standards.
- Trained and mentored team members on billing processes and system functionalities.
- Developed training materials and sessions to improve team performance in billing procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations month-end.
Project Training Manager
Prime Healthcare Services
Reno, NV
05.2021 - 07.2024
- Develop and maintain tools to assist Patient Accounting staff with completing essential work activities within the EHR application.
- Conduct billing, collections, payment posting and payment review training to include commercial insurance, Medicare, MCO’s and Medicaid for legacy systems (Meditech), and replacement systems (EPIC).
- Analyze dashboard data to assist in strategic decision-making goals.
- Work with upper management to ensure appropriate updates and changes are implemented to improve revenue cycle efficiency.
- Troubleshoot and resolve department KPIs to maintain patient satisfaction and maintain optimal workflows.
Call Center Supervisor
Prime Healthcare Services
Reno, NV
02.2014 - 05.2021
- Maintained quality metrics of incoming call volume.
- Utilized the HRIS to find potential new hires and then reach out to candidates and conduct interviews.
- Managed patient/provider inquiries, complaints, billing questions, and payment extension/service requests.
- Oversee accurate information provided to incoming callers by call center staff.
- Oversee scheduling for Primary Care and Specialty providers.
Education
Master’s - Business Administration
WGU
Salt Lake City, UT04.2023
Bachelor’s - Business Administration
WGU
Salt Lake City, UT10.2020
Skills
- Reporting skills
- Financial reporting
- Data research
- Strategic Decision-making
- Billing systems and software
- SAP
- Process improvement
- Training and development
- Revenue cycle management
- Problem resolution
- Writing
- Payor contracts
- Data analysis
- Microsoft Office
- Customer service
- Team development
Accomplishments
Used Microsoft excel to design tools which effectively and efficiently balanced daily deposit and payment posting.
Timeline
Billing Supervisor
Prime Healthcare Services
07.2024 - 04.2026
Project Training Manager
Prime Healthcare Services
05.2021 - 07.2024
Call Center Supervisor
Prime Healthcare Services
02.2014 - 05.2021
Bachelor’s - Business Administration
WGU
Master’s - Business Administration
WGU