Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Ford

Godley,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and timely results. Uses independent decision-making skills and forward thinking to positively impact company success.

Overview

16
16
years of professional experience

Work History

Customer Service Surgical Team Lead

Alcon Labs
03.2020 - Current
  • Continues to streamline team processes for improved productivity and better resource allocation with specialized work.
  • Evaluates customer service staff performance and provides constructive feedback.
  • Assists in hiring decisions by conducting interviews and evaluating potential candidates for Surgical Customer Care.
  • Conducts regular staff meetings to discuss customer service issues and potential solutions.

Customer Care Coordinator

Alcon Labs
04.2016 - 03.2020
  • Conducted training and mentored team members to promote productivity and commitment to outstanding service.
  • Built long-term, loyal customer relations by providing quality service and detailed order, account, and service information.
  • Took ownership of customers issues to follow problems through to resolution.

Human Resources Administrative Officer

Key Energy Services
03.2008 - 11.2015
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Managed HR functions while maintaining employee discretion and practicing high level of confidentiality.

Education

High School Diploma -

Cleburne High School
Cleburne, TX
1995

Skills

  • Policy and Procedure Adherence
  • Problem Resolution
  • Trained in Salesforce/SAP
  • Customer Relationship Management

Timeline

Customer Service Surgical Team Lead

Alcon Labs
03.2020 - Current

Customer Care Coordinator

Alcon Labs
04.2016 - 03.2020

Human Resources Administrative Officer

Key Energy Services
03.2008 - 11.2015

High School Diploma -

Cleburne High School

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Chelsea Ford