Chelsea Ford
Godley,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and timely results. Uses independent decision-making skills and forward thinking to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Surgical Team Lead
Alcon Labs
03.2020 - Current
- Continues to streamline team processes for improved productivity and better resource allocation with specialized work.
- Evaluates customer service staff performance and provides constructive feedback.
- Assists in hiring decisions by conducting interviews and evaluating potential candidates for Surgical Customer Care.
- Conducts regular staff meetings to discuss customer service issues and potential solutions.
Customer Care Coordinator
Alcon Labs
04.2016 - 03.2020
- Conducted training and mentored team members to promote productivity and commitment to outstanding service.
- Built long-term, loyal customer relations by providing quality service and detailed order, account, and service information.
- Took ownership of customers issues to follow problems through to resolution.
Human Resources Administrative Officer
Key Energy Services
03.2008 - 11.2015
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Managed HR functions while maintaining employee discretion and practicing high level of confidentiality.
Education
High School Diploma -
Cleburne High School
Cleburne, TX1995
Skills
- Policy and Procedure Adherence
- Problem Resolution
- Trained in Salesforce/SAP
- Customer Relationship Management
Timeline
Customer Service Surgical Team Lead
Alcon Labs
03.2020 - Current
Customer Care Coordinator
Alcon Labs
04.2016 - 03.2020
Human Resources Administrative Officer
Key Energy Services
03.2008 - 11.2015
High School Diploma -
Cleburne High School
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