Hi, I’m
Heather Ashley
Tavernier,FL.
Summary
Materials Specialist Full Time
U.F. Shands, Gainesville, FL 32601
Overview
18
years of professional experience
Work History
Bass Pro
Shop Customer Service Team Lead
09.2022 - Current
Bass Pro Shop
Apparel Team Member
11.2005 - 08.2022
Alachua Farm and LumberAlachua, FL.
Customer service/cashier
10.2008 - 03.2012
Job overview
- A Alachua Farm and Lumber answer and route calls on 12 line phone systemway Radio communication with outdoor staff, giving instruction to various daily operations
- Cash register operation, including cash handling and credit card processing, refunds and credits
- Assist customers within the store
- Meet with vendors to order merchandise, assist with store displays setups and organization of stockrooms
- Office work consisting of payroll, state sales tax, Accounts Payable / Accounts Receivable.
Bass
Pro Shop Receiving Clerk
11.2022
University of FloridaGainesville, FL.
Postal Clerk
Job overview
- Sort incoming mail from all UF departments, as well as students and visitors
- Run various pieces of machinery pertinent to mail operations.(Endicia, certified and non certified, return receipt first class, letters and flats, priority mail, Express mail, international mail, etcetera
- Run reports on various machines selecting relative data
- Multitask daily assisting with various duties within the mailroom
- Ability to run various daily routes both AM and PM
Education
Associate Degree
2015
University Overview
was unable to complete due to family issue)
Graduate Eastside High School
1993
Skills
- Active Listening
- Order Fulfillment
- Staff Training
- Credit Card Payment Processing
- Customer Consulting
- Receiving Support
- Customer Data Confidentiality
- Strong Analytical and Problem-Solving Skills
- Multi-Line Telephone Operation
- Order Processing
- Delivery Scheduling
- Stockroom Procedures
- Shipping and Receiving Understanding
- Conflict Resolution
- Brand Representation
- Social Perceptiveness
- Schedule Mastery
- Filing
- Prioritization
- Trained in Salesforce
- Spreadsheets
- Verbal and Written Communication
- Staff Management
- Business Management Principles
- Customer Relationship Management
- Order Supplies
- Sales Strategies
- Information Confidentiality
- Sales Activities
- Greet Guests
- Train Employees
- Quality Standards
- Active Listening
- Team Leadership
- Customer Service
- Sales and Marketing
- Coaching and Mentoring
- Time Management
- Process Payments
- Issue and Conflict Resolution
- Invoice Reconciliation
- Manage Inventory
- Suggestive Selling
- Providing Feedback
- Dispute Mediation
- Assigning Tasks
- Cash Register Operation
- Store Opening and Closing
- Productivity Maximization
- Money Transfer Systems
- Cash Handling
- Sales Expertise
- Folding Clothes
- Persuasive Selling
- Strategic Selling
- Customer Assistance
- Corrective Actions
- Product Promotion
- Retail Sales
- POS System Operations
- Sales Contracts
- Product Knowledge
- Truck Unloading
- Stockroom Upkeep
- Policy and Procedure Adherence
- Complaint Management
- Retail Store Operations
- Sales Goal Attainment
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Loyalty Promotion
- Independent Judgement
- Stocking and Receiving
- Product Recommendations
- Transaction Processing
- Product Merchandising
- Customer Needs Assessment
- Self-Checkout Assistance
- Account Assistance
- Returns and Exchanges
- Delivery Arrangements
- Answering Customer Questions
- Speech Clarity
- Store Policies and Procedures
- Maintaining Clean Work Areas
- Positive Customer Engagement
- Exceeding Customer Expectations
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Credit Card Applications
- Strong Communication and Interpersonal Skills
- Player Motivation
- Team Cooperation
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Special Orders
Timeline
Pro Shop Receiving Clerk
Bass
11.2022
Shop Customer Service Team Lead
Bass Pro
09.2022 - Current
Customer service/cashier
Alachua Farm and Lumber
10.2008 - 03.2012
Apparel Team Member
Bass Pro Shop
11.2005 - 08.2022
Postal Clerk
University of Florida
Associate Degree
Graduate Eastside High School
Similar Profiles
Carl R. Gray Jr.Carl R. Gray Jr.
Gun Sales Outfitter at Bass ProGun Sales Outfitter at Bass Pro
Debbie WhitsonDebbie Whitson
Switchboard Operator at Bass ProSwitchboard Operator at Bass Pro
Holly ClaytonHolly Clayton
Retail Associate at Bass ProRetail Associate at Bass Pro
Justin RundellJustin Rundell
Supervisor at Bass ProSupervisor at Bass Pro
Rachel NichollRachel Nicholl
Server and Bartender at HaziesServer and Bartender at Hazies