Deanna Roy
Oberweis
Sandwich,IL
21
years of professional experience
Enthusiastic Customer Service Representative with strong communication and problem-solving skills. Experienced in handling inquiries and resolving complaints. Adept at multitasking in fast-paced/stressful environments. Seeking to contribute excellent service skills in an entry-level position.
Work History
Customer Service Team Lead/Team Trainer
21 Years 4 Months- Delivered professional support to customers by resolving inquiries, addressing concerns, and providing accurate information.
- Handled high volumes of calls (75 or more daily) while ensuring a positive customer experience.
- Processed transactions, managed customer accounts and documented service activities accurately.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Trained and assisted 15 plus new hires in all activities of being a new employees.
- Developed training materials and job aides that improved onboarding efficiency.
Education
No Degree - General Studies
High School Diploma
Skills
Responded to high volumes of inbound calls
routed inquiries
and ensured prompt message delivery."
Managed an average of 75+ inbound calls daily using a multi-line phone system.
Typing speed 45 wpm
Customer satisfaction
Policy enforcement
Professional telephone demeanor
Team development
Active listening
Multitasking
Timeline
Customer Service Team Lead/Team Trainer
Oberweis
07.2004 - 11.2025Read More
Waubonsee Community College
No Degree from General Studies
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Aurora Central High School
High School Diploma
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