Chelsea Fortier
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficiencies in customer service, client satisfaction, animal care and maintenance, meeting company and personal goals, and independent decision-making skills.
Overview
14
14
years of professional experience
Work History
Kennel Manager
The Doghouse, LLC
Pinellas Park, FL
03.2019 - 08.2022
- Adhered to all required employee expectations with proficiency.
- Evaluated and assessed client needs to improve client experience.
- Successfully portrayed excellent customer service while maintaining a professional demeanor.
- Managed the care of twenty-plus dogs on a daily basis.
- Supervised and trained new employees to successfully adhere to required employee expectations.
- Opened and closed location and monitored all client interactions.
Equine Manager Assistant
Shepard Meadows Therapeutic Riding Center
Bristol, CT
01.2009 - 07.2018
- Actively engaged in equine therapy sessions with individuals with cognitive, physical, intellectual, and developmental disabilities.
- Provided support and care for all clients in adherence to professional protocols.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed the care of eight therapy horses on a daily basis with proficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
College Admissions Receptionist
Tunxis Community College
Bristol, CT
04.2017 - 05.2018
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Barn Hand
Grandview Equestrian Center
Harwinton, CT
08.2013 - 10.2014
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Oversaw feeding, watering and health monitoring all horses, prioritizing health and wellness.
- Effectively engaged in friendly and helpful customer service to create a satisfactory environment for clients and employees.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Assisted with development of animal behavior modification plans.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12.2024
Associate of Arts - Biological Sciences
Hillsborough Community College
Tampa, FL12.2021
Associate of Science - Liberal Arts And Sciences
Tunxis Community College
Farmington, CT05.2018
Skills
- Dynamic Communication Skills
- Supporting Daily Living Needs
- Client Support
- Personal Care Support
- Health and Safety Requirements
- Emotional and Social Support
- Client Requirements
- Problem Identification
- Animal Record Maintenance
- Equine Safety
- Administrative Duties
- Complex Problem-Solving
Timeline
Kennel Manager
The Doghouse, LLC
03.2019 - 08.2022
College Admissions Receptionist
Tunxis Community College
04.2017 - 05.2018
Barn Hand
Grandview Equestrian Center
08.2013 - 10.2014
Equine Manager Assistant
Shepard Meadows Therapeutic Riding Center
01.2009 - 07.2018
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts - Biological Sciences
Hillsborough Community College
Associate of Science - Liberal Arts And Sciences
Tunxis Community College