Chelsea Garcia
Kansas City
Summary
Customer-focused and results-driven Customer Service Representative with over 5 years of experience delivering high-quality support in fast-paced environments. Proven ability to handle a high volume of inquiries while maintaining a positive and professional attitude. Skilled in conflict resolution, CRM systems, and fostering customer loyalty through clear communication and efficient problem-solving. Known for reliability, empathy, and a strong commitment to exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Distributor
Fashion Nova Distribution Center
01.2020 - 04.2025
- Order Fulfillment: Utilized RF scanners to accurately pick and pack customer orders, ensuring timely and precise shipments.
- Quality Control: Conducted quality inspections on products before packing, maintaining high standards of accuracy and safety.
- Inventory Management: Assisted in receiving and sorting incoming merchandise, preparing items for storage or shipment.
- Equipment Handling: Operated manual pallet jacks and other warehouse equipment to move products efficiently.
- Cross-Department Collaboration: Worked across various departments, including picking, packing, shipping, and receiving, to meet operational goals.
Bilingual Customer Service Representative
Convergys
01.2016 - 12.2019
- Bilingual Customer Service Representative position
- Involves working with Collections in the cable and internet department
- Multiple customer service roles; including:
- Managing billing inquires, Assisting with account relations matters and Handling repair requests.
Education
High School Diploma -
Fremont High School
Los Angeles, CA06-2014
Skills
- Administrative Support
- Artiva
- Avaya IP Telephony
- Bilingual - English and Spanish
- Communication
- Confidentiality
- Customer Service
- Microsoft Office
- Online Software Programs
- Organizational Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Distributor
Fashion Nova Distribution Center
01.2020 - 04.2025
Bilingual Customer Service Representative
Convergys
01.2016 - 12.2019
High School Diploma -
Fremont High School
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