Jailey Fanning

Developed and distribute natural cosmetic skincare and haircare products.

• Standard stand up forklift driver, replenishing,put a ways and pull Downs
• Working with a RDT and scanner
• Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
• Inspected and tested components, assemblies and power tools for proper functionality.
• Boxed, labeled and transported items to support assembly operations.
• Conducted quality assurance inspections on finished components and identified issues.
• Assisted quality assurance by inspecting items and removing defective parts.

• Cross-Sell and Up-Sell
• Customer Care
• Service include customer service, ad response (TV, radio, web), inbound lead generation, order taking, upsell/save the sale, retention, answering services, and level 1 technical support
• Knowledge in in-bound and out-bound call service. Improve service levels by outsourcing customer care using virtual workforce.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Provide excellent customer service to everyone who visits the restaurant
• Assist diners with ordering by answering menu questions or making recommendations upon request
• Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed
• Check customer's ID if necessary to assure they are of legal drinking age
• Inform guests about restaurant customer loyalty program, or any other specials and promotions
• Up-sell any additional products when appropriate
• Serve food and drink orders to guests
• Present and pour wine selections with the appropriate stemware
• Stay up to date on any menu changes and daily specials
• Check in with diner's to make sure they are enjoying their meals and correct any problems
• Clear away dirty plates, glassware, flatware and linens and clean tables after diners have finished
• Maintain a neat and clean dining area
• Roll silverware, set up food stations, and prep for the next shift
• Replenish condiment and napkin containers
• Deliver checks and process bill payments.

• Answering telephone, filing papers; Microsoft and Power point skill settings and scheduling appointments, Microsoft Excel,Outlook,Publisher,Sharepoint
• Clerical skills
• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Pulling nuggets and filets apart and placing them on the correct conveyor belt
• Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
• Boosted team performance by moving materials with forklifts, cranes and other equipment.
• Removed orders from storage, wrapped and staged for shipments.
• Conducted quality assurance inspections on finished components and identified issues.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Counted money in drawers at beginning and end of each shift.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.