Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Distributor
U.P. Snacktime
02.2023 - Current
Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Worked to build relationships with customers and built potential for additional sales.
Developed relationships with clients for increased loyalty and repeat business.
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
Inbound Call Center Representative
Superior Contact
11.2022 - 03.2023
Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Responded to customer inquiries via telephone, email and live chat to provide updated information.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Built positive relationships with customers by providing exceptional customer service.
FMS16A
Kingsford
09.2012 - 09.2014
Conduct Production control procedures thru the SAMS-1E (Standard Army Maintenance System Enhanced) to include; creating work schedules for all FMS16 employees, inputting man hours on a daily basis for all indirect/direct laborers, creating job orders for all equipment requiring a service, inspection, or a fault that is NMC (non mission capable) or NON-NMC, ordering all CL IX (repair parts) and CL III (petroleum, oil and lubricants)
Ensures that FMS/FMSS CL IX accounts are funded, budgeted, and executed to maximize readiness
Performs demand analysis on unit CL IX expenses to determine proper stockage to sustain supported unit mission requirements
Ensure the AMSS (Army Material Status System) Readiness Reports are correct and submitted in a timely manner to meet agency and NGB (National Guard Bureau) reporting suspense
Ensure all wheeled vehicles are dispatched and signed out on the key roster for all 1432nd En
Co
And FMS16A vehicles
Accountable for all mechanics inventorying tool boxes, and confirming all have proper tools on hand according to type of vehicles the 1432nd supports at the time
Accountable for receiving and turn in of tools/equipment records concerned with quantity, cost, and type of material received, secured, stored and issued.
LOGISTICS
MICHIGAN ARMY NATIONAL GUARD
12.2006 - 06.2014
With over 4 years experience I conducted maintenance management utilizing computer program, SAMS-E (Standard Army Maintenance System Enhanced)
My duties consist of: Implementing shop operations by in processing work orders (Accepting Maintenance Request, DA Form 2407-E), and creating work order packets (insuring equipment maintenance and inspection worksheet (DA Form 5988-E) listing ALL deficiencies)
Along with in processing of work orders and creating shop work order packets for mechanics, I am also responsible for generating and monitoring reports (AHN006-work order register/NMC-non mission cable/service schedule), issuing parts, class 9 (repair parts) and class 3 POL (Petroleum, Oil, lubricants) needed by mechanics, maintaining work order flow, receiving completed work orders, and insuring work order/service packet are updated in the SAMS-E and filed
Experienced with requesting and turn-in procedures: ordering and receiving requisitions, accepting supply status, monitoring/maintaining a DCR (Document Control Register); performing inventory and managing Shop Stock/Bench Stock (Class 9- repair parts and Class 3- Petroleum, Oil, lubricants) and assisting with Shop stock reviews
In May of 2010, I inventoried and managed shop stock, class 9(repair parts) not only for my own unit, FSC 107th Engineers, but also for the 119th FA and 182nd FA
Additional duties: Dispatching, sending of dailies reports, updating work order status, receiving work order status from higher, tracking manhours, sending the monthly AMSS (Army Maintenance Status System) reports , data entry in SAMS-E for military operator license and records, performing general administrative functions: data entry, filing and record maintaining
I am customer oriented, during drill weekends and annual training I perform regular duties for my unit (FSC 107th ENG), along with supporting outside units: HHC 107TH ENG CO, 1430th EN CO (VERTICAL), 1431st ENG CO (SAPPER), 1432ND ENG CO (HORIZONTAL) AND 1437TH ENG CO (BRIDGE)
In April of 2012 I assisted with FSC 107th ENG CO and HHC 107th ENG CO Comet inspections with both units receiving an overall satisfactory rating
Responsible for FMS 16 shop stock and bench stock, while conducting semi-annual inventories and preparing shop stock reviews
Assist all FMS 16 surface maintenance mechanics in the research of all CL IX repair parts to include; proper stock numbers, prices, descriptions and source of supply
Accountable for all mechanics inventorying tool boxes, and confirming all have proper tools on hand according to types of vehicles each unit supports
Management of all shop stock, to include; inventory, analyze demand analysis reports, ordering and receiving all all CL IX (repair parts) and III (oil, petroleum, lube and oil) parts
Conduct Production control procedures thru the SAMS-1E to include; creating work schedules for all FMS16 employees, inputting man hours on a daily basis for all indirect/direct laborers, creating job orders for all equipment requiring a service, inspection, or a fault that is NMC (non mission capable) or NON-NMC, ordering all CL IX (repair parts) and CL III (petroleum, oil and lubricants)
Sending the following to higher: daily inop, weeklie work order, AMSS, manhour accounting and supply requisitions to IMAP; Also responsible for receiving the following from higher: work order history from CSMS, Mates and reset, work order inop from lower, supply status from IMAP, for all four supporting units to include the following UIC’s: WPT0A0 (FSC 107th), WPT0T0 (HHC 107th), WX7TAA (1430th), WX7UAA (1431st)
Performed the review of AMSS Data Management to ensure Unit Authorizations (Army Material Status System) were being reported properly for all reportable equipment in accordance to the MMDF (Material Master Data File)
Additional duties to include: dispatching combat vehicles, armored personnel carriers, and power generating equipment, updating service schedule, log book management, manage the Tool Sign out Log/Register (DA 5519-R), confirming all keys are signed out on DA Form 5513-R-E
In April of 2012 I contributed to an Overall Satisfactory COMET inspection rating for the FSC 107th ENG CO and HHC 107th ENG CO
Responsible for ensuring products are ordered and visually inspected upon receipt and to verify the shipment is correct according to the invoice
Developing displays, cleaning and rotating product in an effort to maximize sales
Analyzing sales trends each month
Manage employee schedules, review time cards and report weekly hours to owner
Track all retail and lottery sale earnings and reports them weekly to owner
Management of service, including: ordering supplies, monitoring food safety and maintaining proper temperature, of hot and cold items
Assist in ordering and pricing of fuel, as well as keeping detailed records of all fuel deliveries
(Contact Supervisor: Yes, Supervisor’s Name: Joe Kassel, Supervisor’s Phone:906-249-1418 )
Merchandiser
PREMIUM RETAIL
03.2010 - 08.2011
Providing shelf and display merchandising support to all stores assigned by manager
Ensuring secondary placements of product are fully stocked, correctly signed, properly faced, and set to planograms
Inventorying all liquor bottles associated with P&G products; taking pictures of all displays to promote future promotions
Additional duties include: Moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and planogram integrity, and processing packouts, restocks and reorders as necessary
During a 12 month mobilization I was responsible for the data transfer from the ULLS-G to SAMS-E
While deployed I managed a Battalion element Shop stock/Bench stock with over 2,500 lines of PLL that valued over 3 million dollars
Developed new storage locations in accordance to size, turnover, and quantity
Used calipers to make limited repairs to tools and equipment
Analyzed cost effectiveness of repairs; and then advising superiors of damaged or worn out equipment
Controlled stock replenishment levels for all supplies and other materials in accordance to funding restrictions
Reassuring that supplies and monies are not wasted through unnecessary accumulations
My responsibilities include: Dispatching, sending work order history status to customer units, sending/receiving status from higher, tracking service schedule and NMC (Non Mission Capable) reports, and the overall management of CL 9 parts using FEDLOG, LIW “Parts Tracker”, and I-LAP
Additional duties include: Input and manage the operator qualification records (DA-348-E) for the Battalion
Developing account relations with civilian contractors for parts, repairs, and special tools needed
Bring tools and equipment to calibration shop for tests and repairs using DA 7372
Managing the Tool Sign out Log/Register (DA 5519-R)
Mentoring and supervising subordinate Tool and Parts Attendants
I started my military career as a Wire Repair Specialist
I learned to disassemble TA-312’s and switchboards for electrical shortages
I inspected and maintained equipment for proper operations and readiness
My job also consisted of troubleshooting and diagnosing faulty commo equipment using multimeters to determine the short comings and performing the repairs or determining if a maintenance request was needed to go higher
Fort Pickett, Fort Pickett, VA, 04/2010, Completed Automated Logistical Specialist School (Graduated Distinguishable Honor Grad) (180hours)
Fort Custer, Fort Custer, MI, 08/2009, Logistics STAMIS Training (40 Hours)
Fort McCoy, Fort McCoy, WI, 08/2007, SAMS-1E Course (40 Hours)
Fort Gordon, Fort Gordon, GA, 09/2003, Completed Special Electronic Devices Repairer School
Fort Jackson, Fort Jackson, SC, 06/2003, Completed Basic Training
Civilianeducation
Northern Michigan University, Marquette, MI 49855, 09/2006, 06/2009, 24 credit hours of undergraduate liberal studies. Studies to include: English College Composition I, Narrative/Descriptive writing, Sociology, Human Anatomy, Algebra II and Chemistry. GPA: 3.0
Marquette Senior High School, Marquette, MI 49855, 09/1998, 06/2002, High School Diploma. Studies to include: English I & II, Algebra I & II, Geometry, Business Skills I & II, Social Studies, Government, Economics, Chemistry, Biology, Gym, Physics, and Health Occupations. GPA: 3.45
MICHIGAN ARMY NATIONAL GUARD, 12/2006, 06/2014, Ishpeming, MI, US, SPC/E-4, LOGISTICS, 4,000 USD per year, 16, With over 4 years experience I conducted maintenance management utilizing computer program, SAMS-E (Standard Army Maintenance System Enhanced). My duties consist of: Implementing shop operations by in processing work orders (Accepting Maintenance Request, DA Form 2407-E), and creating work order packets (insuring equipment maintenance and inspection worksheet (DA Form 5988-E) listing ALL deficiencies). Along with in processing of work orders and creating shop work order packets for mechanics, I am also responsible for generating and monitoring reports (AHN006-work order register/NMC-non mission cable/service schedule), issuing parts, class 9 (repair parts) and class 3 POL (Petroleum, Oil, lubricants) needed by mechanics, maintaining work order flow, receiving completed work orders, and insuring work order/service packet are updated in the SAMS-E and filed. Experienced with requesting and turn-in procedures: ordering and receiving requisitions, accepting supply status, monitoring/maintaining a DCR (Document Control Register); performing inventory and managing Shop Stock/Bench Stock (Class 9- repair parts and Class 3- Petroleum, Oil, lubricants) and assisting with Shop stock reviews. In May of 2010, I inventoried and managed shop stock, class 9(repair parts) not only for my own unit, FSC 107th Engineers, but also for the 119th FA and 182nd FA. Additional duties: Dispatching, sending of dailies reports, updating work order status, receiving work order status from higher, tracking manhours, sending the monthly AMSS (Army Maintenance Status System) reports , data entry in SAMS-E for military operator license and records, performing general administrative functions: data entry, filing and record maintaining. I am customer oriented, during drill weekends and annual training I perform regular duties for my unit (FSC 107th ENG), along with supporting outside units: HHC 107TH ENG CO, 1430th EN CO (VERTICAL), 1431st ENG CO (SAPPER), 1432ND ENG CO (HORIZONTAL) AND 1437TH ENG CO (BRIDGE). In April of 2012 I assisted with FSC 107th ENG CO and HHC 107th ENG CO Comet inspections with both units receiving an overall satisfactory rating., True, SFC Mattonen, 906-485-2540
FMS16A, 09/2012, 09/2014, Kingsford, MI, US, Conduct Production control procedures thru the SAMS-1E (Standard Army Maintenance System Enhanced) to include; creating work schedules for all FMS16 employees, inputting man hours on a daily basis for all indirect/direct laborers, creating job orders for all equipment requiring a service, inspection, or a fault that is NMC (non mission capable) or NON-NMC, ordering all CL IX (repair parts) and CL III (petroleum, oil and lubricants). Ensures that FMS/FMSS CL IX accounts are funded, budgeted, and executed to maximize readiness. Performs demand analysis on unit CL IX expenses to determine proper stockage to sustain supported unit mission requirements. Ensure the AMSS (Army Material Status System) Readiness Reports are correct and submitted in a timely manner to meet agency and NGB (National Guard Bureau) reporting suspense. Ensure all wheeled vehicles are dispatched and signed out on the key roster for all 1432nd En. Co. and FMS16A vehicles. Accountable for all mechanics inventorying tool boxes, and confirming all have proper tools on hand according to type of vehicles the 1432nd supports at the time. Accountable for receiving and turn in of tools/equipment records concerned with quantity, cost, and type of material received, secured, stored and issued., True, CW2 Sexton, 906-485-2545
FMS 16, 08/2011, 09/2012, Ishpeming, MI, US, TOOL AND PARTS ATTENDANT, 2,200 USD per month, 40, Responsible for FMS 16 shop stock and bench stock, while conducting semi-annual inventories and preparing shop stock reviews. Assist all FMS 16 surface maintenance mechanics in the research of all CL IX repair parts to include; proper stock numbers, prices, descriptions and source of supply. Accountable for all mechanics inventorying tool boxes, and confirming all have proper tools on hand according to types of vehicles each unit supports. Management of all shop stock, to include; inventory, analyze demand analysis reports, ordering and receiving all all CL IX (repair parts) and III (oil, petroleum, lube and oil) parts. Conduct Production control procedures thru the SAMS-1E to include; creating work schedules for all FMS16 employees, inputting man hours on a daily basis for all indirect/direct laborers, creating job orders for all equipment requiring a service, inspection, or a fault that is NMC (non mission capable) or NON-NMC, ordering all CL IX (repair parts) and CL III (petroleum, oil and lubricants). Sending the following to higher: daily inop, weeklie work order, AMSS, manhour accounting and supply requisitions to IMAP; Also responsible for receiving the following from higher: work order history from CSMS, Mates and reset, work order inop from lower, supply status from IMAP, for all four supporting units to include the following UIC’s: WPT0A0 (FSC 107th), WPT0T0 (HHC 107th), WX7TAA (1430th), WX7UAA (1431st). Performed the review of AMSS Data Management to ensure Unit Authorizations (Army Material Status System) were being reported properly for all reportable equipment in accordance to the MMDF (Material Master Data File). Additional duties to include: dispatching combat vehicles, armored personnel carriers, and power generating equipment, updating service schedule, log book management, manage the Tool Sign out Log/Register (DA 5519-R), confirming all keys are signed out on DA Form 5513-R-E. In April of 2012 I contributed to an Overall Satisfactory COMET inspection rating for the FSC 107th ENG CO and HHC 107th ENG CO. Comet inspections., True, CW2 Sexton, 906-485-2545
FMS 16, 07/2009, 09/2009, Ishpeming, MI, US, TOOL AND PARTS ATTENDANT, 1,700 USD per month, 40, Conducts maintenance management utilizing SAMS-E. Managing multiple unit’s service schedule and readiness reports. Used IMAP to import CL9 supply request and receive supply status. Organized Key Control and log book management. Evac job orders to CSMS and receiving work order history from CSMS and support units. Uses LIW/Logsa to create service check sheets used by FMS mechanics. Confirms shop/bench stock is accurate against inventory list, by opening each box and counting each item and updating the SAMS-E database as needed., True, CW2 Sexton, 906-485-2545
Michigan Army National Guard, 07/2007, 07/2008, Ishpeming, MI, US, TAMMS CLERK, 36,000 USD per year, 60, During a 12 month mobilization I was responsible for the data transfer from the ULLS-G to SAMS-E. While deployed I managed a Battalion element Shop stock/Bench stock with over 2,500 lines of PLL that valued over 3 million dollars. Developed new storage locations in accordance to size, turnover, and quantity. Used calipers to make limited repairs to tools and equipment. Analyzed cost effectiveness of repairs; and then advising superiors of damaged or worn out equipment. Controlled stock replenishment levels for all supplies and other materials in accordance to funding restrictions. Reassuring that supplies and monies are not wasted through unnecessary accumulations. My responsibilities include: Dispatching, sending work order history status to customer units, sending/receiving status from higher, tracking service schedule and NMC (Non Mission Capable) reports, and the overall management of CL 9 parts using FEDLOG, LIW “Parts Tracker”, and I-LAP. Additional duties include: Input and manage the operator qualification records (DA-348-E) for the Battalion. Developing account relations with civilian contractors for parts, repairs, and special tools needed. Bring tools and equipment to calibration shop for tests and repairs using DA 7372. Managing the Tool Sign out Log/Register (DA 5519-R). Mentoring and supervising subordinate Tool and Parts Attendants., True, SFC Hawkins, 989-334-4212
MICHIGAN ARMY NATIONAL GUARD, 09/2003, 12/2006, Marquette, MI, US, SPECIAL ELECTRONIC DEVICES REPAIRER, 3,300 USD per year, 16, I started my military career as a Wire Repair Specialist. I learned to disassemble TA-312’s and switchboards for electrical shortages. I inspected and maintained equipment for proper operations and readiness. My job also consisted of troubleshooting and diagnosing faulty commo equipment using multimeters to determine the short comings and performing the repairs or determining if a maintenance request was needed to go higher., True, SSG Gould, 906-485-2541