Chelsea Goad
Celina ,TN
Summary
Dynamic professional with extensive experience at Senture, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction through effective communication and efficient issue resolution. Skilled in CRM software and data entry, consistently improving operational workflows and team performance in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Senture
London, KY
05.2025 - Current
- Managed high-volume inbound calls, ensuring customer inquiries were addressed efficiently.
- Assisted customers with account issues, providing accurate information and support.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to improve response times on customer queries.
- Executed daily tasks with a focus on enhancing customer satisfaction and retention.
- Adapted quickly to new procedures, contributing to streamlined call handling processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Pharmacy Technician
Walgreens
Celina, TN
06.2023 - 01.2025
- Processed prescription orders accurately and efficiently, ensuring prompt service delivery.
- Assisted pharmacists in managing medication inventory, reducing stock discrepancies.
- Educated patients on medication usage and potential side effects, enhancing customer satisfaction.
- Trained new pharmacy technicians on operational procedures and safety protocols, improving team competency.
- Implemented workflow improvements that streamlined operations and reduced wait times for customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
Clay County High School
Celina, TNSkills
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Resolving issues
Communicating with clients
Gathering information
Inbound phone call management
Technical support
Cash handling
Timeline
Call Center Representative
Senture
05.2025 - Current
Pharmacy Technician
Walgreens
06.2023 - 01.2025
High School Diploma -
Clay County High School