Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Golden

Beaver Falls,PA

Summary

Dedicated professional with a proven track record in resolving member issues and enhancing customer satisfaction. Skilled in communication and problem-solving, with a focus on delivering tailored service solutions.

Overview

12
12
years of professional experience

Work History

Personal Video Advocate III

Clearview Federal Credit Union
Moon Township, PA
12.2022 - Current
  • Resolved member issues promptly, maintaining high satisfaction levels through effective communication.
  • Analyzed member feedback to identify areas for service improvement and implemented solutions.
  • Trained new representatives on operational processes and customer engagement techniques.
  • Supported management in developing strategies to enhance financial literacy programs for members.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.

Financial Services Representative

Marine Federal Credit Union, Western Blvd
Jacksonville, NC
05.2016 - 09.2017
  • Assisted members with account inquiries and financial product selections.
  • Processed loan applications, ensuring compliance with credit union policies.
  • Educated members on digital banking tools and services for enhanced user experience.
  • Collaborated with team to streamline customer service procedures, improving efficiency.

Front End Associate

Lowes Foods
Cape Carteret, NC
04.2014 - 05.2016
  • Assisted customers in locating products and answering inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of merchandise displays to promote efficient customer navigation.
  • Collaborated with team members to restock shelves and ensure product availability throughout the store.
  • Implemented best practices for inventory management, contributing to improved stock accuracy and turnover rates.

Education

High School Diploma -

New Brighton Area School District
New Brighton, PA
06-2010

Skills

  • Efficient researcher
  • Document review
  • Document filing
  • Ethics and professionalism
  • Reviewing documents

Timeline

Personal Video Advocate III

Clearview Federal Credit Union
12.2022 - Current

Financial Services Representative

Marine Federal Credit Union, Western Blvd
05.2016 - 09.2017

Front End Associate

Lowes Foods
04.2014 - 05.2016

High School Diploma -

New Brighton Area School District

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